Job Title

Work Location North Bay, Ontario, Canada Hours 15 Line Of Business Personal & Commercial Banking Pay Details $23.37 - $31.20 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''s skills and experience, jobrelated knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''s skills and experience, jobrelated knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Details The position is parttime, minimum 15 hours, and reports to the Manager, MMS Assistants. We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes. Work volumes are received directly from your associated MMS during scheduled hours. The MMS Assistant position is primarily remote, working from your home office or a specific TD location. Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants. Key Accountabilities Customer Maximize support in relation to credit administration Maintain good relationships with partners including followup, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary Gather client documentation after initial MMS customer meeting and process credit application Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification Shareholder Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time Partner with administrative support groups to facilitate the endtoend credit decision process Support the achievement of business objectives by supporting sales goals Understand and apply bank and business channel operating policies and procedures Contribute to business objectives for Operational Excellence and support process improvement opportunities Escalate nonstandard or highrisk transactions / activities as necessary Be knowledgeable of and comply with Bank Code of Conduct Be knowledgeable to full mortgage suite of products and services Employee / Team Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions Participate in team meetings, employee surveys, action planning, and training sessions Contribute to the success of the team by willingly assisting others in the completion of assigned duties Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally Breadth & Depth Requires established customer service skills to perform a range of routine activities and multistep customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates nonstandard issues internally; typically addressing routine requests requiring minimal discretion Impacts team results through the quality of the services or information provided to customers Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood Requires working knowledge and skills developed through formal training or work experience Reports to a Manager or above The Ideal Candidate Will Minimum 1 year working in a client facing and/or administrative role Have mortgage/credit lending experience Have superior computer / technology skills Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint Be highly organized and a selfstarter, able to work independently and multitasking in a fastpaced, competitive market Demonstrate excellent timemanagement skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as businesspartner perspective Demonstrate highlevel accuracy and attention to detail Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills Be willing to work variable hours, including evenings and weekends Preferred candidates will be bilingual (English/French), or would have other language skills Who We Are TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Additional Information Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role. Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr