Job Title

Permanent Full Time We are hiring a Creditor Disability Claims Administrator to join our team in Vancouver . In this role, you will manage all incoming creditor initial claims and requests via fax, phone, and email, ensuring claim contents are complete so that National Claims Staff can assess and process creditor life, critical illness, disability, and job loss claims within specified turnaround times. Your responsibilities will include identifying new and recurring creditor claims, recording incoming mail, and distributing daily claim tasks to National Claims Staff on the same day they are received. You may also assist with sorting, matching, and mailing creditor claim cheques, system-generated letters, and the creation of manual letters, and preparing courier envelopes for timely pickup. Additionally, you will send daily requests to creditors, claimants, and estates to obtain necessary documentation prior to adjudication, supporting the work of National Claims Staff. What You Will Do Cross-train on all creditor products to provide support to the National Administration Team Enter new claims and recurring mail information into the database mainframe for National Claims Staff processing Handle all mail received through client mailboxes, fax, or portal and ensure timely delivery to National Claims Staff Open and scan mail received through post for National Claims Staff review Receive and respond to incoming emails, escalating to National Claims Staff when required Correspond with claimants and estates (including telephone conversations) on behalf of National Claims Staff Liaise with creditors (banks) to support National Claims Staff adjudication processes Prepare and manage system-generated letters and create manual letters as needed Ensure all courier packages are ready for pickup at the appropriate time for National Claims Staff What You Will Bring Bilingualism (French and English) is an asset Strong attention to detail Ability to work effectively in a team environment with National Claims Staff Excellent written and verbal communication skills Strong multitasking abilities Organizational and time management skills Adaptability to change Reliability Status Security Clearance this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. The base salary for this position is between $43,300-58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life Were united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. Were looking for people who live our values everyday: we step up, we do the right thing, and we deliver for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. Were committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact . All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted #J-18808-Ljbffr