Job Title

Propos Du Rle En tant que coordinateur du service client CBRE. vous fournirez des informations et rsoudrez les problmes quotidiens en rponse aux demandes de renseignements sur les produits et services. Ce poste fait partie de la fonction de centre d''appels. Ils sont chargs de fournir une assistance de bout en bout pour rsoudre les demandes ou proccupations des clients. Abbotsford - British Columbia - Canada, Brampton - Ontario - Canada, Calgary - Alberta - Canada, Charlottetown - Prince Edward Island - Canada, Corner Brook - Newfoundland and Labrador - Canada, Digby - Nova Scotia - Canada, Dorval - Quebec - Canada, Edmonton - Alberta - Canada, Edmundston - New Brunswick - Canada, Fort McMurray - Alberta - Canada, Fort St. John - British Columbia - Canada, Fredericton - New Brunswick - Canada, Gatineau - Quebec - Canada, Granby - Quebec - Canada, Grand Falls-Windsor - Newfoundland and Labrador - Canada, Halifax - Nova Scotia - Canada, Hamilton - Ontario - Canada, Kingston - Ontario - Canada, Labrador City - Newfoundland and Labrador - Canada, London - Ontario - Canada, Longueuil - Quebec - Canada, Mirabel - Quebec - Canada, Mississauga - Ontario - Canada, Mississuaga - Ontario - Canada, Moncton - New Brunswick - Canada, Montreal - Quebec - Canada, Nanaimo - British Columbia - Canada, Niagara Falls - Ontario - Canada, Ottawa - Ontario - Canada, Peterborough - Ontario - Canada, Prince George - British Columbia - Canada, Quebec City - Quebec - Canada, Regina - Saskatchewan - Canada, Saint Jerome - Quebec - Canada, Saint John - New Brunswick - Canada, Saskatoon - Saskatchewan - Canada, Sault Ste. Marie - Ontario - Canada, Scarborough - Ontario - Canada, Sherbrooke - Quebec - Canada, St John - New Brunswick - Canada, St. John''s - Newfoundland and Labrador - Canada, Sudbury - Ontario - Canada, Sydney - Nova Scotia - Canada, Thunder Bay - Ontario - Canada, Toronto - Ontario - Canada, Trois-Rivieres - Quebec - Canada, Truro - Nova Scotia - Canada, Vancouver - British Columbia - Canada, Vaudreuil-Dorion - Quebec - Canada, Victoria - British Columbia - Canada, Victoria - Prince Edward Island - Canada, Waterloo - Ontario - Canada, Whitehorse - Yukon - Canada, Winnipeg - Manitoba - Canada, Yellowknife - Northwest Territories - Canada, Yellowknife - Nunavut - Canada Ce Que Vous Ferez Rpondez aux demandes de service entrantes, par tlphone, chat, e-mail et demandes en ligne. Rpondre aux demandes et proccupations des clients. Escalader, si ncessaire. Gnrer et suivre les bons de travail des demandes de service pour leur achvement. Planifier des runions et coordonner la logistique selon les besoins. Mettre jour les systmes de l''entreprise, les bases de donnes du service client et les feuilles de calcul. Contactez les clients pour obtenir des informations mises jour, si ncessaire. Excutez et distribuez divers rapports ad hoc pour examen. Montrez lexemple et modlisez des comportements cohrents avec les valeurs de CBRE RISE. Guider lquipe dans lapplication des connaissances de base. Suggrer des amliorations aux processus et solutions existants pour amliorer lefficacit de lquipe. valuer et slectionner des solutions parmi les options tablies. L''impact grce des tches, des mthodes et des tches clairement dfinies est dcrit en dtail. Utiliser les procdures existantes pour rsoudre des problmes simples tout en ayant une possibilit limite dexercer son pouvoir discrtionnaire. Livrer ses propres rsultats en suivant des procdures et des processus dfinis sous une supervision troite. About The Role As a CBRE Customer Service Coordinator. you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. What Youll Do Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary. Generate and follow up on service request work orders for completion. Schedule meetings and coordinate logistics as needed. Update company systems, customer service databases, and spreadsheets. Contact customers for updated information, as necessary. Run and distribute various ad hoc reports for review. Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Evaluate and select solutions from established options. Impact through clearly defined duties, methods, and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Deliver own output by following defined procedures and processes under close supervision. Ce Dont Vous Aurez Besoin Une bonne connaissance de l''anglais et du franais est requise car ce rle ncessite une communication rgulire en anglais et en franais avec les clients et le personnel situs dans toutes les provinces canadiennes et aux tats-Unis. Diplme d''tudes secondaires ou GED avec jusqu'' 2 ans d''exprience professionnelle. Capacit suivre les routines et les normes de travail de base dans l''application du travail. Comptences en communication pour changer des informations simples. Connaissance pratique des produits Microsoft Office. Les exemples incluent Word, Excel, Outlook, etc. Solides comptences organisationnelles et esprit curieux. Comptences mathmatiques de base. Capacit calculer des chiffres simples tels que des pourcentages, des remises et des majorations. Pourquoi choisir CBRE En vous joignant CBRE, vous intgrez le chef de file mondial des services immobiliers commerciaux et de linvestissement qui aide les entreprises et les personnes prosprer. Nous sommes des professionnelles et professionnels dynamiques, axs sur la rsolution de problmes et tourns vers lavenir, qui gnrent un impact significatif. Notre culture collaborative repose sur des valeurs fondamentales : respect, intgrit, service et excellence. Nous accordons une grande importance la diversit des perspectives, des parcours et des comptences de chacun et chacune. CBRE, vous avez la possibilit de tracer votre propre voie et de raliser votre potentiel. Nous accueillons tous les candidats. Nos valeurs en matire de recrutement CBRE, nous nous engageons favoriser un environnement o chaque personne se sent accueillie et valorise. Nous valorisons pleinement la diversit des points de vue et des expriences, et nous encourageons toutes les candidatures qualifies. Avis de non-responsabilit Les candidates et candidats doivent tre actuellement autoriss travailler au Canada sans devoir tre parrains par un visa, que ce soit prsent ou lavenir. Divulgation relative lutilisation de lIA par le candidat Nous accordons une grande importance aux interactions humaines afin de comprendre lexprience, les comptences et les aspirations propres chaque candidat. Nous nutilisons pas doutils dintelligence artificielle (IA) pour prendre nos dcisions dembauche, et nous demandons aux candidats de signaler toute utilisation de lIA dans le cadre du processus de candidature et dentretien. What Youll Need A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States High School Diploma or GED with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future. Applicant AI Use Disclosure We value human interaction to understand each candidate''s unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidates education, training, and experience. The salary range being offered for this Bilingual Customer Service position is between $41,000 - $47,000 annually. The compensation that is provided to a successful candidate will depend on the candidates skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more. Equal Employment Opportunity Statement CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.) CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry''s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more Service line: GWS Segment #J-18808-Ljbffr