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Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google''s behalf.Google does not associate IP addresses with any other data held by Google..Lang: This cookie is used to remember a user''s language setting and to display the AWLI Button in the appropriate language. The cookie expires at the end of the session.Bcookie: This cookie to uniquely identify devices accessing LinkedIn to detect fraud and abuse on the platform. The cookie expires after two years. Lidc: This cookie is used to optimize data center selection and expires after 24 hours.Load Control page is loaded## Load Controllocations: Winnipeg, MB, YWGtime type: Full timeposted on: Posted Todayjob requisition id: R0102941Were looking for motivated, engaged people to help make everyones journeys better.**Position Summary****:**On a shift-by-shift basis, you will be the key point of contact for our airline customers. Acting as a liaison with the customer you will play a key role in advising operational departments what our airline customers need, at what time and in what quantities. Every day will bring a different set of challenges. You will be integral to our billing process. You will always conduct yourself in a courteous and professional manner when communicating with the customer and all levels within our organization to ensure that the customer requirements are met within time frames.**Essential Duties and Responsibilities****:**Monitor passenger meal / aircraft movement information and disseminate that information to internal departments as required Liaison with our central order control office in Toronto Respond to extremely time sensitive calls from external and internal customers requesting various items and services Direct staff in various departments as required to fulfill customer requests in the absence of a supervisor Ability to handle multiple priorities simultaneously while under pressure Communicate and coordinate with operations and customers about aircraft and ordering changes Prints production documentation for the assembly team Utilize various airlines systems to retrieve meal and aircraft updates Enter and maintain customer orders in ERP system Perform checks on orders to ensure they meet airline customer requirement Maintain and organize customer information for backup to support billing Audit billing to confirm all items and services provided are accounted for **:** High school diploma/College Diploma**Work Experience****:**Previous Customer Service Experience Previous experience in a highly time sensitive environment**Job Skills****:**Work well under pressure while dealing with multiple priorities Able to communicate clearly and concisely in person, in writing over the phone and radio Ability to work independently with information systems as well interact with customers and operational personnel. Excellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashion. Excellent problem solving, prioritizing and organizational abilities. Superior interpersonal and team building skills. Intermediate computer skills, data entry and detail oriented. Experience with ERP systems is a plus**Travel****:**NA**Environmental Requirements****:**This role is part of a 24 hrs a day 7 days a week operation which will require shift work. Candidate needs to be able to work shifts which could be morning, afternoon, or night. This will require individuals to work over weekends and potentially statutory holidays. On-time attendance is a key part of this role and will weigh heavily into performance assessment.If you want to be part of a team that helps make travel and culinary memories, join us!gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.We work in an exciting industry fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.For further information, please visit . #J-18808-Ljbffr