Job Title

At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Nurse Field Case Manager (FCM) - 12 Month Contract Location: British Columbia Why work at Specialty Health Network? Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada making your career opportunities within our larger organization - endless! Why is this position important? The Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the needs of the patient/physician/client through flawless customer service. The Nurse Field Case Manager will deliver, through expert communication skills and available resources, quality and costeffective treatment outcomes for the patient. The Nurse Field Case Manager will work directly with the reimbursement team to help secure drug coverage. They will support physicians in managing all aspects related to facilitating patient access to therapy and will provide service in person or remotely according to customer preference. The Nurse Field Case Manager will help support a busy caseload in their respective territory, building strong working relationships, collaboration, effective communication and attention to detail both internally and externally to meet specific team and business objectives. In addition, the Nurse Field Case Manager will attend training sessions, complete selflearning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice. What you will do: Assist the health care practitioner (HCP) in completing the Program enrolment form, as applicable Educate the HCP on the Program enrolment requirements Gather patient Program enrolment required information (physician signature, patient contact information, and product information) Provide reimbursement assistance to patients and physicians according to need Provide physicians with payer documentation support Investigate casebycase reimbursement options, channels, procedures, and prepare documentation in support of reimbursement requests Determine patients channels and eligibility for reimbursement and provide assistance at all levels Review patient status and assist the prescribing physician to populate Special Authorization forms (SA) for public or private coverage by reviewing patient charts, assessing previous therapies and test results in order to complete the SA. The above may be done on site, or remotely, as required Ensure the coordination and followup of SA submissions with payers Support treating physician in the development of appeal letters, as required Act as a resource for treating physicians and provide guidance regarding payer reimbursement criteria Assist patients and physicians with the annual prescription renewal process Assist patients and physicians with the SA renewal process (most commonly annually), as applicable Identify obstacles and delays to obtaining coverage, take appropriate action and identify alternative channels for patient coverage Management of patient files in the program database Educate the HCP and patients regarding Program services by providing general Program and Product information based on SOPs, Product Monograph, approved verbatim and other approved materials Review and discuss comprehensive program components, services and valueadd program offerings Act as a liaison and provide ongoing feedback to manufacturers based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. Feedback and observations are channeled to the manufacturer as appropriate. Collaborate with sales reps and associates according to guidance and guidelines Attend scheduled educational events as required Report Adverse Events / Severe Adverse Events (AE/SAEs) in accordance with established agreements Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advancements Assume responsibility for personal and professional learning and development Other responsibilities as required by SDM SHN What you will need: Registered Nurse with a current, unrestricted license in the province of employment BScN preferred, however, a combination of experience and education will be considered Proficient in reimbursement landscape and completion of Special Authorization and Appeal Letters Recent experience with Patient Support Programs (PSP) an asset Demonstrated customer/account focus and consistently deliver on the PSP value proposition Fluently bilingual in both written and spoken languages is an asset (French & English) Five or more years direct clinical experience Strong communication and telephony skills Demonstrated leadership experience and ability to work under pressure Ability to provide an organized, efficient approach to case management Possession of excellent skills in assessment, communication, critical thinking and decision making Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics Proficiency of computer skills including Microsoft 365 Ability to adapt to a changing environment Commitment to the principle of quality clientcentered service delivery Travel required up to 60% in territory (some overnight may be required) Valid drivers license and with reliable vehicle Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the AssociateOwners, you will get experience unique to the retail industry while working for an awardwinning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, coworkers, customers and community. How Youll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are openminded, responsive to change and up to the challenges provided in a fastpaced retail environment, apply today. Employment Type Full time Type of Role Regular Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and postemployment process. In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us. Infirmire gestionnaire de cas sur le terrain (FCM) - Contrat de 12 mois Lieu : British Columbia Pourquoi travailler au Specialty Health Network? Specialty Health Network (ou SSPSM, comme nous nous appelons nous-mmes) est une division en pleine croissance de Shoppers Drug Mart, avec un fort esprit dentreprise. Nous sommes fiers davoir une culture de travail gniale et un environnement amusant! Nous offrons des salaires comptitifs, un excellent ensemble davantages sociaux, un rabais Shoppers Drug Mart, un rabais goodlife gym, des REER / rgimes de retraite, un rgime dactionnariat des employs, une formation et un dveloppement professionnels et bien dautres avantages! Shoppers Drug Mart a t acquise par Loblaw en 2014, le plus important employeur au Canada ce qui rend vos possibilits de carrire au sein de notre grande organisation infinies! Fonction de base Linfirmire gestionnaire de cas sur le terrain (FCM) est responsable dun processus collaboratif dvaluation continue, de planification, de facilitation, de coordination des services, dvaluation et de dfense des intrts afin de rpondre aux besoins des patients, des mdecins et des clients grce un service la clientle sans faille. Linfirmire gestionnaire de cas sur le terrain fournira, grce des comptences de communication expertes et aux ressources disponibles, des rsultats de traitement de qualit et rentables pour le patient. Linfirmire gestionnaire de cas sur le terrain travaillera directement avec lquipe de remboursement pour aider obtenir une couverture des mdicaments. Ils aideront les mdecins grer tous les aspects lis la facilitation de laccs des patients la thrapie et fourniront des services en personne ou distance selon les prfrences du client. Nature et porte Linfirmire gestionnaire de cas sur le terrain aidera soutenir une charge de travail occupe dans leur territoire respectif, en tablissant des relations de travail solides, une collaboration, une communication efficace et une attention aux dtails linterne et lexterne pour atteindre des objectifs dquipe et daffaires spcifiques. De plus, linfirmire gestionnaire de cas sur le terrain assistera des sances de formation, effectuera des travaux dautoapprentissage et des tudes indpendantes tout en respectant les procdures oprationnelles normalises, les politiques et les normes de pratique du Rseau spcialis en sant de SDM et les normes de pratique du Collge des infirmires. Ce que vous ferez : Aider le praticien de la sant (PS) remplir le formulaire dinscription au Programme, sil y a lieu Sensibiliser le PS aux exigences dinscription au Programme Recueillir les renseignements requis sur linscription au Programme des patients (signature du mdecin, coordonnes du patient et renseignements sur le produit) Fournir une aide au remboursement aux patients et aux mdecins en fonction des besoins Fournir aux mdecins un soutien en matire de documentation du payeur Examiner les options, les voies et les procdures de remboursement au cas par cas et prparer la documentation lappui des demandes de remboursement Dterminer les canaux et ladmissibilit des patients au remboursement et fournir de laide tous les niveaux Examiner ltat du patient et aider le mdecin prescripteur remplir les formulaires dautorisation spciale (AS) pour la couverture publique ou prive en examinant les dossiers des patients, en valuant les traitements antrieurs et les rsultats des tests afin de remplir lAS. Ce qui prcde peut tre fait sur place, ou distance, au besoin Assurer la coordination et le suivi des prsentations dAS avec les payeurs Appuyer le mdecin traitant dans llaboration de lettres dappel, au besoin Agir titre de ressource pour les mdecins traitants et fournir des conseils concernant les critres de remboursement des payeurs Aider les patients et les mdecins dans le processus annuel de renouvellement des ordonnances Aider les patients et les mdecins dans le processus de renouvellement de lAS (le plus souvent chaque anne), sil y a lieu Cerner les obstacles et les retards dans lobtention de la couverture, prendre les mesures appropries et dterminer dautres voies de couverture pour les patients Gestion des dossiers des patients dans la base de donnes du programme Sensibiliser le PS et les patients aux services du Programme en fournissant des renseignements gnraux sur le programme et le produit en fonction des PON, de la monographie de produit, du verbatim approuv et dautres documents approuvs Examiner et discuter des composantes compltes du programme, des services et des offres de programmes valeur ajoute Agir en tant quagent de liaison et fournir une rtroaction continue au fabricant en fonction des observations sur le terrain et des commentaires des clients en ce qui concerne la qualit des services, la formation et dautres domaines dimportance. La rtroaction et les observations sont achemines au fabricant, sil y a lieu. Collaborer avec les reprsentants menteurs et les associs conformment aux directives et aux directives Assister des activits ducatives prvues au besoin Signaler les vnements indsirables et les vnements indsirables graves (EE/EES) conformment aux ententes tablies Maintenir des normes leves dexercice professionnel en adhrant lthique de la profession et en se tenant au courant des dernires avances professionnelles Assumer la responsabilit de lapprentissage et du perfectionnement personnels et professionnels Autres responsabilits exiges par le SDMSHN Ce dont vous aurez besoin : Infirmire autorise titulaire dun permis dexercice sans restriction dans la province demploi BScN prfr, cependant, une combinaison dexprience et dducation sera considre Matrise du paysage des remboursements et de lachvement des lettres dautorisation spciale et dappel Lexprience rcente avec les programmes de soutien aux patients (PSP) un atout Mise en vidence de lorientation client / compte et de la livraison cohrente sur la proposition de valeur PSP Le parfaitement bilingue dans les langues crites et parles est un atout (franais et anglais) Cinq ans ou plus dexprience clinique directe Solides comptences en communication et en tlphonie Exprience dmontre en leadership et capacit travailler sous pression Capacit de fournir une approche organise et efficace de la gestion des cas Possession dexcellentes comptences en valuation, en communication, en pense critique et en prise de dcision Capacit de dmontrer sa comprhension des politiques, des considrations juridiques et de lthique professionnelle du Rseau de soins de sant spcialiss en SDM Matrise des comptences informatiques, y compris, Microsoft 365 Capacit de sadapter un environnement changeant Engagement lgard du principe de la prestation de services de qualit axe sur le client Permis de conduire valide et avec vhicule fiable Pourquoi travailler chez Shoppers Drug Mart? En tant que consultants, en soutenant les clients internes et les propritaires associs, vous obtiendrez une exprience unique lindustrie de la vente au dtail tout en travaillant pour une marque nationale prime. Bnficiez dun programme de rduction dachat, dune rmunration comptitive et dun apprentissage en ligne via SDMU. Prenez en charge votre travail et trouvez plus de faons de vous soucier de votre travail, de vos collgues, de vos clients et de votre communaut. Comment vous russirez : Chez Shoppers Drug Mart Inc., nous recherchons des gens formidables pour renforcer continuellement notre culture. Nous croyons que les gens formidables modlisent nos valeurs, sont authentiques, tablissent la confiance et tablissent des liens. Si cela vous ressemble, et que vous tes ouvert desprit, ractif au changement et aux dfis fournis dans un environnement de vente au dtail au rythme rapide, postulez ds aujourdhui. Type demploi : Temps plein Type de rle : Rgulier Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an awardwinning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, coworkers, customers and community. How Youll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fastpaced retail environment, apply today. Employment Type Full time Type of Role Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / chelle salariale lembauche : $80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an) A candidates experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / Lexprience et les connaissances dun candidat ainsi que la rgion gographique dans laquelle le poste est situ peuvent tre prises en compte dans la rmunration quun candidat reoit pour ce poste. Cette offre demploi concerne un poste vacant existant. Lentreprise utilise lintelligence artificielle dans le but de filtrer, dvaluer et/ou de slectionner les candidats ce poste. #EN #SS #BC #J-18808-Ljbffr