Job Title

Key Job Responsibilities Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise. Complies with all company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise. Complies with all company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal team on event solutions preevent and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/client relationship. Training / Staff Development Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subjectmatter expert in discipline of specialty. Stays current with technology and industry trends. Event Supervision Performs advanced work (preduringpost event) with operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. Job Qualifications Bachelors Degree is preferred. 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required. 34 years of customer service or hospitality experience is preferred. Internal team members must meet all training requirements to be eligible to apply for this role. Technical 1Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher. New Encore team members must validate/complete all training requirements within 60 days of hire date. Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management. Strong customer, client and coworker interface experience and abilities. A valid drivers license is required for team members in positions that may operate company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality, Ownership, Do The Right Thing, Demonstrates SelfAwareness Drive Results Ensures Accountability See The Big Picture Decision Quality, Manages Complexity Value People Collaborates Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours per Day / Lifting / Carrying / Auditory/Visual / Pushing/Pulling Requirements Hours per day: Sitting 23 hours (lifting 015lbs continuously), Standing 45 hours (lifting 1650lbs frequently), Walking 45 hours (lifting 51100lbs occasionally), Stooping 23 hours (lifting >100lbs occasionally), Crawling 23 hours, Kneeling 23 hours. Carrying requirements: Bending 23 hours (carrying 015lbs continuously), Reaching (above head) 23 hours (carrying 1650lbs frequently), Climbing 01 hour (carrying 51100lbs occasionally), Grasping 45 hours (carrying >100lbs never). Auditory/visual requirements: Close vision continuously, Distance vision continuously, Color vision frequently, Peripheral vision occasionally, Depth perception frequently. Pushing/pulling requirements: 015lbs continuously, 1650lbs frequently, 51100lbs frequently, >100lbs occasionally. Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary from moderately quiet to noisy volumes. Team members will use highend audiovisual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and oncall status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary from moderately quiet to noisy volumes. Team members may use highend audiovisual equipment and electrical components. Working times may include irregular hours and oncall status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #J-18808-Ljbffr