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About Dialpad Dialpad is the leading AIpowered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the world including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply rely on Dialpad to build stronger customer connections using realtime, AIdriven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, youll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and were elevating each one with a platform that drives realtime insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industryleading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Were looking for a Senior Design Engineer who thrives at the intersection of design, frontend engineering, AI, and rapid experimentation. You will play a critical role in supporting our Design System (Dialtone). Youll help define how Dialpad explores and prototypes the future of AIpowered communications, designing, building, and iterating on tools and experiences that make our research and product vision tangible. This role sits within the Design organization and partners closely with AI, Research, and Product teams. Youll design and develop experimental interfaces, internal tools, and proofofconcept experiences that help teams test hypotheses, evaluate AI interactions, and uncover new product opportunities. This position reports to our Design Engineering Manager. What You''ll Do Oversee the frontend design strategy of our Design System style, components, and patterns by bringing your experience as a subject matter expert in frontend design and engineering. Lead through Design. Though Dialtone serves both designers and engineers, it all starts with the end users experience. Youll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, highvisibility initiatives, as well as how other designers and engineers contribute. Advance and scale a designfocused prototyping practice that explores feasibility, evaluates emerging AI capabilities, and AI design patterns. You will rapidly build functional prototypes that inform product direction. Design and build tooling that supports product designers, researchers, and engineerssuch as internal utilities, plugins, and scripts that accelerate iteration and experimentation. Prototype and validate new interaction models for AIpowered workflows, leveraging technologies like Model Context Protocol (MCP) and modern frontend frameworks, or even integrate LLM APIs and generative AI services into design tools. Ensure quality and performance in everything you build with rigor, optimizing for accessibility, maintainability, and performance as firstclass concerns in the design process. Act as a guardian of consistency, championing reusable components and ensuring designers and developers adhere to a unified system, and evolving Dialtone, our design system. Navigate ambiguity with confidence, helping crossfunctional teams clarify ideas and move toward impactful solutions quickly and iteratively. Invest in the growth of the Design organization by sharing best practices, mentoring peers in designengineering methods, and building community around creative prototyping. Skills You''ll Bring An online portfolio demonstrating designfocused technical expertise across multiple projects, showcasing thoughtful, highquality work that drives innovation. 8+ years of experience demonstrating exceptional design engineering fluency across modern product environments, including 3+ years of design system experience. Track record of designing, documenting, and evolving styles, Design Tokens, component libraries, and UI patterns that scale product development. Proven ability to design and build tooling, plugins, or internal utilities that streamline workflows between design and engineering teams. Experience building AI/MLdriven features, prototypes, experimental systems, or research tools, ideally leveraging frameworks like Model Context Protocol (MCP) or similar. Demonstrated skill in optimizing and refactoring existing UIs for performance, accessibility, and maintainability. Mastery of state management and componentbased architecture. A systemic approach, thinking in patterns and frameworks. Strong understanding of foundational UX principles, design heuristics, information architecture, usability, accessibility, and inclusive design practices. Commitment to building inclusive, accessible experiences that elevate usability for all users. Experience with frontend build systems, bundlers, and package management (e.g., Webpack, Vite, Rollup, npm, Yarn, nx). Proven ability to mentor and collaborate with designers and engineers to raise the craft and technical quality of their work. Exceptional communication, collaboration, and storytelling skills, able to present complex ideas clearly and build alignment with stakeholders. Demonstrate ability to articulate design rationale to developers, and technical constraints to designers. Deep curiosity about emerging design trends, AI tooling, and evolving frontend practices, with a continuous drive to learn and improve. ExtraSpecial Candidates Will Have Experience working on AIpowered or dataintensive products in a SaaS environment. Experience building design tools, plugins, or creativetech prototypes that accelerate research or design iteration. Experience with creative and technical execution of animations, transitions, or microinteractions, delivering refined motion that is consistent and performant. Comfort designing for multidevice ecosystemsweb, desktop, mobile, and beyond. Active engagement in the design and frontend community through opensource contributions, writing, mentoring, or public speaking. Salary $124,000 - $157,000 CAD Benefits We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. EEO Statement Dialpad is an equalopportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment. #J-18808-Ljbffr