Job Title

Dyrand Systems - Service & Procurement Coordinator About Dyrand Dyrand Systems, located in Vancouver, BC, is the boutique Managed IT Services firm that prioritizes a humancentric approach to technology. Dyrand serves as a trusted partner and advisor, offering curated technology strategies and solutions to align with the unique needs and goals of each organization. Dyrand is rooted in delivering stable, secure, and Premier IT Services through a rapidresponse and personalized service model. With a team of creative and empathetic professionals, Dyrand emphasizes a Studiostyle culture, celebrating the technical expertise and craftsmanship that drive meaningful Client experiences and business outcomes. Role Description At Dyrand, we dont just manage tickets; we curate the service experience that protects our Clients digital legacies. As the Service & Procurement Coordinator, you are the central operational hub of our boutique Studio. You aren''t just ''coordinating''; you are the primary Steward of Trust for every client who calls, ensuring their needs are met with precision, speed, and the artisanal care that defines our brand. You bridge the gap between technical triage and logistical excellence. From the first inbound call to owning the Procurement processes, you set the standard to ensure that every interaction is Uncompromising by Design. This is a fulltime hybrid role based in Vancouver, BC, with flexibility for some workfromhome arrangements (3-4 days in office/weekly). This role plays a critical role in ensuring the smooth operation of service delivery and technology procurement within our Managed IT Services environment. This position is responsible for coordinating the daytoday flow of service tickets while also managing the procurement lifecycle at Dyrand. This includes licensing, logistics/shipping, vendor quoting and procurement, and physical lifecycle management of storage for Client and internal technology assets. The Service & Procurement Coordinator serves as the critical first point of contact for clients calling into the Service Desk, answering inbound phone calls, gathering key information, setting expectations, and ensuring requests are properly logged, prioritized, and routed. This role helps create a positive first impression for clients while ensuring issues are handled efficiently and without delay. This role acts as a central operational hub, keeping service tickets moving efficiently, supporting Service Leadership, and enabling Systems Specialists to focus on technical delivery, while also ensuring hardware, software, and subscriptions are procured, tracked, renewed, and delivered accurately and on time. The ideal candidate is highly organized, detailoriented, proactive, and comfortable balancing multiple workflows in a fastpaced MSP environment. Core Role Guidelines & Vision The Operational Hub of the Studio The Voice of the Boutique Experience First Impression Mastery: Serve as the primary voice of Dyrand, answering inbound calls with the calm, professional demeanor required of a boutique firm. Ticket Curation: Triage Helpdesk and Alert boards with a ''Curators Eye'', categorizing and assigning requests to the right Systems Specialist based on urgency and skill. SLA Guardianship: Monitor BrightGauge dashboards/alerts for ''Urgent'' or ''Stale'' tickets, ensuring our commitment to premier service is never compromised. Logistics & Asset Stewardship Hardware Curation: Procure everything from highperformance enduser devices to critical project infrastructure (firewalls, switches, and servers) with an eye for quality and vendor alignment. Lifecycle Management: Manage the ''Logic & Legacy'' of client assets; actioning and tracking renewals for domains, SSL certificates, and Microsoft 365 licensing to ensure zero service disruption. Logistics Artistry: Coordinate the shipping, receiving, and staging handoff of all technology equipment, ensuring every Clients delivery reflects our high standards. Operational Foresight Process Refinement: Update SOPs and service delivery playbooks to ensure our ''Boutique Experience'' remains efficient and consistent. Financial Precision: Prepare purchase orders, Client quotes, and manage renewals, ensuring pricing and margins align with our company standards and audit readiness. The Candidate Ethos Detail Obsession: You are highly organized and comfortable balancing multiple workflows without losing the ''Artisanal Precision'' our Clients expect. You have the ability to quickly pivot focus, while not losing a step. Communication Artistry: You can set clear expectations with Clients and facilitate seamless communication between Systems Specialists and stakeholders. Hybrid Professional: You thrive in an Executive Studio environment, working from our Hamilton Street office while ensuring the remote and onsite flow of service never skips a beat. In office 3-4 days/weekly. Uncompromising Resolve: You have a ''Clientfirst'' approach and a proactive, solutionsoriented mindset that challenges the status quo of traditional IT help desks. Qualifications & Requirements The ideal candidate should be / should have: Excellent organizational skills and attention to detail Strong written and verbal communication skills A proactive, solutionsoriented mindset Ability to manage competing priorities in a fastpaced environment Clientfirst approach with a calm, professional demeanor Strong collaboration skills and a teamoriented attitude Comfort working in ConnectWise (or similar PSA tools) Ability to learn and understand core IT concepts and terminology Able to work at our Vancouver head office during business hours (3-4 days/week) Must pass criminal record, background security, and reference checks Nice to Have: Experience in a Managed Services Provider (MSP) or IT services environment (considered an asset) Familiarity with ConnectWise Manage, Autotask, Halo PSA, or similar platforms Basic knowledge of Microsoft 365, Azure, and Windows environments Experience with IT procurement, licensing, renewals, or logistics coordination Team Player and eager to grow! Compensation for this role is $55,000-$60,000 annually. At Dyrand, we dont just offer a career; we offer a seat at the table of a firm built on Technical Precision and Historic Trust. We have intentionally designed our business to be the ''AntiVolume'' MSP, prioritizing the depth of our impact over the breadth of our client list. Cultivate Excellence: We are not a highvolume factory; we are an artisanal firm that values the Historic Trust we build with our clients. The Executive Studio Experience: Work from our customdesigned Studio on Hamilton Street in Yaletown, launching April 2026. Our Yaletown space is designed specifically to foster focus and creativity. Its an environment built for making meaningful Team connections, hosting CEOs for coffee, and collaborating on highlevel strategy. The Impact & Finer Details: Join a growing team with room for advancement, where your work directly shapes the technological foundations of Vancouvers most prestigious businesses. 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