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Job Description Job Title: Customer Care Representative Location: Edmonton, AB (On-Site) Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the ''Victory Joint.'' Today, it is a global leader in grooved mechanical pipe joining and flowcontrol solutions, holding over 4,000 patents and operating in more than 140 countries. Victaulic serves diverse industriesincluding commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewaterand offers a wide range of products, solutions, and services like couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales representatives, Victaulic continues to innovate and exceed customer expectations worldwide. Job Summary As a customer care representative, you will communicate with customers via phone and email, enter customer orders, and assist customers with stock checks, pricing requests, and general inquiries. You will use an AS400based system as well as webbased applications, provide assistance to our outside sales team, and collaborate with supply chain and distribution partners. The role requires the ability to work in a fastpaced demanding environment with attention to detail and strong organizational skills. Core Responsibilities Process customer orders on webbased and BPCS (AS400) system. Respond to internal and external customer inquiries in a timely manner. Expedite and source product to ensure that customer requirements are met. Deliver above and beyond customer service in a fastpaced environment. Collaborate with internal departments to facilitate customer needs. Qualifications 35 years experience in customer relations. Exceptional verbal and written communication skills. Ability to meet deadlines, prioritize, and multitask. Proven people skills. Ability to build and maintain strong customer relationships. A high degree of emotional intelligence and business integrity. Willingness to be a team player while working independently with little direction. Decisionmaking, problem resolution, and creative thinking skills. Familiarity with MS Office Applications. University degree or college diploma preferred. Salary: $55k$60k Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Victaulic is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. Accommodations are available on request for candidates participating in all aspects of the selection process. If you require an accommodation, please notify us at and we will work with you to meet your needs. #J-18808-Ljbffr