Job Title

About Samsara Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve operations. Samsara helps improve safety, efficiency and sustainability of the physical operations that power the global economy. Representing more than 40% of global GDP, these industries include agriculture, construction, field services, transportation, and manufacturing, and Samsara supports digitally transforming their operations at scale. Working at Samsara means helping define the future of physical operations and being part of a team shaping a broad range of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, youll have autonomy and support to make an impact as we build for the long term. About the role Samsaras Customer Support Enablement team is responsible for driving agent enablement strategies and execution. The Program Manager will proactively engage with stakeholders to align on strategic KPIs and challenges, providing strategic insights, program and project planning and collaborative delivery of enablement resources to achieve goals and drive operational growth. We are the trusted point of contact for Samsaras Customer Support team to leverage data to drive impact for the business and the customer experience, by building a highly skilled and engaged workforce. As part of the Customer Support Enablement team, the Program Manager will design, implement, and manage programs to equip employees with the necessary skills, tools, and knowledge to meet business goals, focusing on product adoption, technical fluency, and customer pain points. They act as a connector between cross-functional teams, developing and delivering scalable training strategies and resources while continuously measuring program effectiveness and fostering a culture of continuous improvement. This person will work closely with Support Delivery stakeholders to identify critical priorities for the business, and scope, develop, and manage delivery of the work. This role requires a passion for optimizing resources, streamlining operations, and driving change management. Successful candidates will have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience. The role reports to the Director of Global Enablement & QA. This is a remote role open to candidates residing in Canada. You should apply if You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely. You thrive the most when solving problems: Our expanding technology and the complexities faced by our customers provide challenges for our Customer Support teams. With a growth mindset and a desire to learn, you will partner with our team to find solutions that help keep customers operations safe, efficient, and sustainable. You are a natural relationship builder: You will communicate and collaborate with key stakeholders to win as a team. You are the architect of your own career: This role offers autonomy and opportunities to grow in a hyper-growth environment. You want to be with the best: You will be surrounded by top professionals at Samsara. In this role, you will: Lead the end-to-end planning and delivery of high-priority, complex programs by partnering with leadership to assess needs and address pain points for customers and the business Develop comprehensive program strategies, roadmaps and plans , framing the need, scoping the work, governing, engaging stakeholders, defining KPIs, and reporting results Collaborate with stakeholders and drive alignment , owning program data-driven reporting, impact scope, and communication to improve outcomes for Samsara and customers Identify and tackle operational problems through scalable processes, tools, and dashboards that mitigate risks Champion and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally Minimum requirements 6-8 years of enablement or strategy program management experience, ideally in a high-growth SaaS environment or fast-paced technology consulting Demonstrated success launching transformational enablement initiatives that measurably improve the customer experience and support scalability Strong program management toolkit, including problem solving and decision making, with ability to ramp quickly on priorities and derive insights from data Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front-line managers; able to monitor and analyze core business metrics to generate insights and actions Diplomacy, tact, and poise under pressure when prioritizing and negotiating tradeoffs The ideal candidate has Enablement experience with B2B hardware and SaaS products PMP, Agile/Scrum, Prosci certifications, or advanced training in Project/Program Management Experience in a global Operations, Customer Success, or Customer Experience organization The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including city of residence, job-related knowledge, skills, and experience. $111,265 $143,990 CAD At Samsara, we welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full-time employees receive a competitive total compensation package along with remote and flexible working, health benefits, and more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email if you require accommodations throughout the recruiting process. Flexible Working We embrace a flexible working model that accommodates diverse needs. Offices are open for in-person work, and we also support remote work where it aligns with our operations. Some positions may require proximity to an office or specific region to facilitate collaboration. All offers are contingent on legal right to work. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants. Official communication will come from emails ending in @samsara.com. For more information regarding fraudulent offers, see our blog post. #J-18808-Ljbffr