Job Title

Join Manulifes Canadian Disability and Group Life team as a Bilingual Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions. Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), ShortTerm Disability (STD), or LongTerm Disability (LTD) claims. Responsibilities Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Action daily administrative tasks which include responding to emails and telephone calls in a timely manner. Assess claims based on contractual, medical, and vocational barriers. Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready. Write letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions. Qualifications Fully bilingual (French/English): required to communicate in English and French to support clients from various jurisdictions outside of Quebec. A postsecondary diploma, CEGEP (DEC or DEP) or bachelors degree in a healthcare program or equivalent work experience. Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. Knowledge of disability management and/or group benefits is an asset. A background in a healthrelated field is advantageous. Comfortable and skilled in handling both incoming and outgoing calls. Excellent organizational and prioritization skills are critical for handling diverse tasks. Benefits & Perks Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see. / Referenced Salary Location , - Working Arrangement Salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant jobrelated factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short and longterm disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr