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About the Museum: Britannia Mine Museum is located on the ancestral and unceded territory of the Squamish Nation along the beautiful shores of Howe Sound. This year (2025) marks our 50th Anniversary as a Museum and we are always excited to grow the team. The Museum is a selfsustaining, nonprofit organization, that creates accessible learning experiences to inspire discovery and connection through guided interpretive programming, selfexploration opportunities, and the preservation of our historical site and artifacts. We deliver an entertaining worldclass experience that encourages an informed understanding of mining and its impact on the environment, communities and sustainability. Its our people that make Britannia Mine Museum a great place to work! Be part of a diverse, fun and hardworking team located on scenic Howe Sound on a magnificent historic site. Access the Vancouver Tourism Passport Challenge program, with the chance to explore many attractions in Vancouver and the Sea to Sky Corridor for free. Discounts on retail, admissions, food and beverage. A chance to meet and welcome guests visiting the area from all over! As an organization we value: Continuous Learning Quality Relationships (that are respectful, positive, genuine) Authenticity Financial Sustainability Museum Retail Associate About You: You are a Cafe Service Whiz who is passionate about working at one of the best attractions the SeatoSky Corridor has to offer! You have a real passion for growing within the travel, tourism and cultural services (museum) hospitality/food service sector. You have (at minimum) a high school diploma or equivalent; postsecondary education in food services, tourism, or hospitality is considered an asset. At least one year of experience in a retail servicerelated position is required to apply. Skills and attributes needed for this role include: Friendly, outgoing, and approachable. Basic math and cash handling skills, with the ability to process payments through cash as well as using a POS system; able to reconcile till, and do opening and closing cash handling duties. Excellent verbal communication and customer service skills, with the ability to communicate effectively with a diverse range of individuals, including families, children, and international guests. Able to learn and carry out the Museums processes and practices in both the cafe and retail spaces. Able to multitask and respond to guest orders effectively in a fastpaced environment adhering to Food Safe practices and WHMIS. A dependable team player who takes initiative to work effectively to problem solve and brainstorm with various parties, including colleagues and leadership within guest services as well as other departments. About the Role: Our Museum Cafe Associates are the point of contact for guests who visit The Chatterbox Cafe at Britannia Mine Museum. This role supports our guests to have an optimal cafe experience and is integral to maintaining the high quality of guest service at the Museum. Responsibilities include: Serving guests in the Chatterbox Cafe; taking orders, processing payments. Food and beverage preparation as per the Museums standards (following all applicable safe food handling procedures and regulations).Cleaning and bussing duties. Performing opening and/or closing duties. Responding to guest inquiries. Preparing for the following days activities including daily cleaning or organizing. Acting as an ambassador for the Museum to our onsite guests, providing a worldclass welcome! Abiding by the Museums Code of Conduct and the Museums Health & Safety Program. Secondary responsibilities in retail / The Company Store (for lunch and occasional coverage) include: Assisting guests with their full museum retail experience; seeking out merchandise or services sought, making recommendations for purchases & processing purchases. Showcasing the variety of merchandise available for sale. Restocking, pricing, merchandising and cleaning the retail area. Qualifications: Customer service, food service, caf and/or cash handling experience are an asset, however we are willing to train the right person. If you love working with people, and have a passion for food service please apply! Willing to complete a Criminal Record Check, as per the Museums policies. Willing to take Food Safe Level 1 (required). Other Important Information: We encourage applications from all equitydeserving groups. Benefits and RRSP matching program at 90 days for team members who work more than 20 hours/week. At least one weekend day per week and statutory holidays are required, as these are our busiest times. All employees must complete a Criminal Record Check, in accordance with the Museums Child and Vulnerable People Code of Conduct. The cost and process is covered by the Museum. Applicants must be legally eligible to work in Canada. Applicants must have access to reliable transportation as the Museum cannot be accessed by public transit. Perks include: free parking, discounts on cafe food and beverages, discounts in the retail store. Statement on Diversity, Equity, Inclusion and Accessibility: Britannia Mine Museum is committed to fair and equitable treatment, representation and prosperity for all peoples in our communities and our industry. We condemn all forms of racism, discrimination, intolerance, and bigotry and work to use the power of the museum spaces, arts, creativity and selfexpression to attain equality and representation for everyone. Britannia Mine Museum is committed to fostering community and organizational wellbeing and actively explores any required changes to our policies, initiatives, and practices to address the root causes of inequalities. Statement on Truth and Reconciliation: Britannia Mine Museum conducts its work on the unceded territory of the Skwxw7mesh Nation. We respectfully honour their culture and tradition. We support the 94 recommendations of the Truth and Reconciliation Commission and commit to taking action on recommendations involving museums, culture, arts, and education. It is our hope that museums continue to be an integral part of the Truth and Reconciliation journey in this country. #J-18808-Ljbffr