Job Title

Make A Difference For Those Who Make The World As a Customer Service Associate, you will be part of a dedicated team based in Vancouver, BC and reporting directly to the Branch Manager. You will provide organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets. The What As a Customer Service Associate, you will be part of a dedicated team based in Vancouver, BC and reporting directly to the Branch Manager. You will provide organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets. The Why It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER. At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada''s Top Employers For Young People (2020, 2021 & 2022), Greater Toronto''s Top Employers (2020, 2021 & 2022) and Canadas Best Diverse Employers (2020, 2021 & 2022). What you will get to do Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction Administer warranty, other company policy and procedures and make the day-by-day operational decisions Coordinate and follow up with customer parts and tool orders Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards Maintain cleanliness standard General service branch opening and closing responsibilities including cash registers and computers Implement branch promotions, and programs such as Drop Box in conjunction with Branch Manager Assist with shipping and receiving within the Branch Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business Who You are Experience in retail sales is an asset Effective communication skills Demonstrate strong sales and organizational skills Ability to complete task in tight time frames Working knowledge of computers, especially in Microsoft Office an asset Ability to lift a minimum of 20lbs Ability to stand for 95 % of your workday Ability to comply with operating procedures, work instructions, organizational policies and guidelines Prior shipping/Receiving experience an asset What you get Opportunity for career advancement with a fortune 200 company Competitive compensation & benefits package Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more! Whats more, youll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us! Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-theart smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn''t stopped us from evolving into a vibrant, diverse, global growth company. Global Benefits & Perks Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What Youll Also Get Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means youll have access to a wealth of stateoftheart learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too. Purpose-Driven Company: Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. #J-18808-Ljbffr