Job Title

Overview SaintGobain Construction Chemicals (Chryso | Interstar) are transforming how concrete is produced and optimized across North America. Our admixture, pigment, and digital technologies help readymix producers build stronger, more durable, and more sustainable concrete. As we continue to grow and modernize, this role plays a critical part in delivering our solutions directly to customers. The Role With safety as the top priority, the Operations & Field Service Technician ensures reliable product delivery and highperformance dispensing equipment at customer locations across Manitoba. This is a handson, customerfacing role where independence, technical aptitude, and professionalism are essential. Product Delivery to Customers Prepare and deliver Chryso and Interstar products dispatched from the Winnipeg warehouse Maintain a clean, safe environment in both the warehouse and delivery truck Deliver products directly to customer storage units Installation, Maintenance & Repair Install, calibrate, maintain, and repair admixture dispensing equipment, including preventative and emergency service Review and interpret performance reports to diagnose and resolve issues Act as the local liaison and first point of technical support for customers Planning & Scheduling of Dispenser Service Work Selfdispatch, independently diagnosing needs and planning daily/weekly service schedules Interact with internal and external customers dailyrequiring strong organizational, planning, customerservice, and projectmanagement skills Remain on call as needed to respond to urgent service requests and provide onsite troubleshooting Customer Relations Support Field Sales Representatives in winning and maintaining customer relationships Build trust and credibility with plant personnel and operators Demonstrate professionalism and understand the role of customer satisfaction in business success What The Job Really Looks Like Daily interaction with plant managers, batch operators, truck drivers, and maintenance teams Approximately 50% of time spent independently at customer sites as the sole representative Flexible work schedule required including very early mornings, late evenings, or occasional overnight visits based on plant operations What You Bring 2+ years equivalent experience or other mechanical/engineering training coupled with customer service Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner. Valid drivers license; able to operate car, truck, and forklift Broad technical aptitude (mechanical, pneumatic, hydraulic, 12/24volt electrical, basic computer configuration) Handson electromechanical ability; confident using hand/power tools and diagnostic meters Quick learner with strong problemsolving skills Clear verbal and written communication abilities Organized, detailoriented, and reliable with documentation Strong customerservice and relationshipbuilding skills Fieldservice experience preferred; readymix industry knowledge an asset Able to lift 50 lbs and work safely in industrial environments Able to wear a respirator and comply with facialhair policy Flexibility for variable hours, overnights, and shortnotice service calls Why Join Us? A growing, evolving business shaping the future of concrete technology Independent, handson work backed by global materials expertise Strong career growth opportunities as the business expands Direct, meaningful impact on customer operations and product performance Benefits in Joining Us We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being! Excellent healthcare options: Medical, vision, prescription & dental Family Focus & Balance: Parental leave, paid timeoff, and Employee Assistance Program Financial Security: Companyfunded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred ProfitSharing Plan (DPSP), TaxFree Savings Account (TFSA) and Employee Stock Purchase Program (PEG) Tuition Reimbursement: Continuing education for every season of your career Employee Recognition Programs LiveWell: Rewarding you for living a healthy lifestyle Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social) Pet insurance options: Insurance plan & prescription discount program for your furry friends Perks & Savings Program: access to thousands of gift cards, instore and online discounts, as well as cashback offers. #J-18808-Ljbffr