Job Title

Fairmont Jasper Park Lodge Director of Front Office Canadian Rockies ACCOR Fairmont Jasper Park Lodge, Jasper, AB $65,000$75,000 a year Permanent, Full-time Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, worldclass hospitality, and endless opportunities to explore. This is more than just a job; its a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure! Job Description Fairmont Jasper Park Lodge is undergoing an exciting multiphase resort transformation, including newly renovated guest spaces, an enhanced Front Desk experience, and evolving service models. This is a unique opportunity to join a dynamic environment where you will play a key leadership role in shaping the Front Office strategy and defining the guest arrival and departure experience as new spaces and service initiatives come online. At Fairmont Hotels & Resorts, engaging, sincere, and personalized service is at the heart of turning moments into lasting memories. Responsibilities Consistently offer professional, friendly, and engaging service. Oversee daily Front Desk operations by leading and supporting a team of 6 leaders and colleagues as direct reports. Lead and manage all aspects of the arrival/departure experience and ensure all service standards are followed. Support company and hotel policies and procedures, including participation in Employee Engagement (EES), Voice of the Guest (VOG), Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiatives. Ensure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and following up on guest comments. Provide strategic leadership, coaching, and mentorship to the Front Office leadership team to support professional development, succession planning, and longterm talent growth. Work closely with the Guest Services Manager on arrivals, departures, and lobby management. Maximize room revenue through upgrades, walkins, and revenuemaximization meetings, and implement/support agreedupon Revenue Management strategies and practices. Monitor and report on problem accounts not settled while the guest is in house. Proactively implement processes to deliver a problemfree stay and lead the Royal Service team. Handle guest concerns and react quickly, logging and notifying proper areas. Ensure goals are met from a measurement perspective Trust You, LQA, EES, SAQ, ALL Enrollments, and Upsells, etc. Manage the departmental budget and procurement. Manage the Keep In Touch System and introduce any technology applications. Conduct regularly scheduled departmental meetings and ensure regular communication within the department. Seek feedback, follow up on guest satisfaction, and deal with challenges in accordance with our Mission Statement and philosophy of employee participation. Select, train, manage, and evaluate the performance of colleagues and leaders. Focus on recruitment to ensure adequate staffing for peak seasons. Oversee scheduling as per labour standards and payroll for all Front Office colleagues. Utilize Labour Management Program to assist with department scheduling. Maintain adequate stock of Front Office supplies and order when necessary within the departmental budget. Ensure awareness of all hotel activities and services, and oversee the lobby area for cleanliness, maintenance, security, and functionality. Maintain lobby presence and balance operational, administrative, and colleague needs. Adhere to the hotels vehicle handling and safety policies while driving hotel and guest vehicles. Follow all safety policies and be responsible for the emergency response in Royal Service, including the fire panel. Other duties as assigned. Qualifications Previous Front Office leadership experience, 35 years required. Previous Opera Property Management System experience required. Previous Fairmont or Luxury hospitality experience with a similar establishment or brand an asset. Computer literate in Microsoft Windows applications required. University/College degree in a related discipline preferred. Ability to work well under pressure in a fastpaced environment. Visa Requirements Applicants must be legally eligible to work in Canada. While preference will be given to applicants with existing work authorization, the hotel may consider supporting qualified candidates through select immigration pathways, such as Francophone Mobility or International Experience Canada (Young Professionals), based on eligibility and business needs. Benefits & Perks Salary: $65,000 $75,000 per year. Subsidized staff accommodation assistance. One complimentary meal per shift in the staff cafeteria. Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide. Access to the Mountain Explorer Travel Program exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability). Comprehensive wellness platform for employee mental health and wellbeing support. Discounts while using our resorts Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course. Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events. Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor. Application Process At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Apply today by visiting We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: . #J-18808-Ljbffr