Job Title

Bilingual Operational Excellence Manager (French/English) Job Type: Fulltime Department: Customer Success Location: United States of America Illinois (Remote) Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology not the people. At Redzone, we are all about the people, what we call the connected worker. We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and worldclass coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience. With over 1,000 customers, 1,200 plants and 325,000 users, Redzone is changing the way people work one plant at a time. The Operational Excellence Manager is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expertlevel coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience delivering CI in plants and believe in leadingthroughdoing. They work directly with customers shopfloor staff, frontline leaders, CI directors and Clevel executives to achieve both significant personal growth and tremendous productivity gains. Position Details Full Time, Exempt, Remote Required to travel 42 weeks, Monday through Thursday annually. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. Bilingual in English and French is required. Responsibilities Oversees and coaches 57 customers at a time. Trains customers on workflows inside Redzone software through multiple 90day onsite deployments. Facilitates shopfloor Huddles and leadership team Daily Vital Signs meetings to support action cycles. Tracks performance data and customer uplifts throughout the deployment. Leads process improvement and kaizen activities for customers. Openly shares feedback with frontline teams and leadership to drive positive behaviour change and uplift results. Facilitates remote weekly customer progress meetings. Identifies miracle stories and miracle results to celebrate wins with the customer. Manages project schedules with customers. Provides Success Assessments upon project completion. Delivers executive overviews and provides customers with information related to all Redzone programs. Troubleshoots customer technical issues as needed. Supports customer identification of next steps in their Redzone journey. Other duties as assigned. Qualifications Fluent in both English and French is required. Senior Operations Leadership experience in manufacturing environments. Experience in direct, handson manufacturing roles such as Operations Manager, Production Supervisor and Continuous Improvement Manager. Practice using Overall Equipment Effectiveness (OEE) and its components. Ability to plan, organise and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients. Ability to develop/maintain strong relationships with clients and internal teams. Excellent interpersonal and organisational skills. Strong written and verbal communication skills. Sound judgement and excellent assessment skills. Ability to manage time effectively and to work in a highpaced, highgrowth environment. Ability to prioritise tasks within active projects to meet criticalpath deadlines. Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook). Techfriendly and comfortable communicating technical requirements about networking, wireless and software information. Ability to learn software required to perform successfully in this position. Programmable Logic Controller (PLC) experience and familiarity is desired, but not required. Must be able to provide proof of a valid state drivers licence. Education & Experience BA or BS Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management. 2 years in a similar position, providing direct coaching to business clients, is desired but not required. Benefits & Culture Your health and wellbeing are important to us at QAD. We provide programmes that help you strike a healthy worklife balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hardworking people who support one another to get the job done. An atmosphere of growth and opportunity, where ideasharing is always prioritised over level or hierarchy. Compensation packages based on experience and desired skill set. Compensation Package Base pay range: $150,000 $170,000 CAD Annual (12 months). Placement within our pay range will vary based on knowledge, skills, experience and market location variations as well as internal peer equity. This position may be eligible for additional performance incentives. U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, shortterm and longterm disability coverage, life insurance, paid time off, parental leave, flexible spending accounts and employee assistance programme. About QAD and QAD Redzone: QAD Inc. is a leading provider of adaptive, cloudbased enterprise software and services for global manufacturing companies. Global manufacturers face everincreasing disruption caused by technologydriven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QADs vision for the Adaptive Enterprise. Labour productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr