Job Title

Transform your passion for finance and technology into impactful solutions! As a Senior Accounting Application Specialist, you will support BisTrack ERP and Microsoft Dynamics GP users, diagnosing and resolving finance-related software issues. Join us to create a remarkable customer experience and drive continuous improvement. What You Will Be Doing Investigate and document accounting application support cases, gathering information to resolve or escalate issues. Troubleshoot client-server software application issues, including Microsoft SQL and web servers. Conduct root cause analysis of errors in customers business environments. Liaise between support, development, and quality assurance teams to ensure seamless issue resolution. Communicate case updates clearly and professionally to customers by phone and email. Stay up-to-date with software updates to provide timely and accurate solutions. Develop and refine processes to track and triage issues, recommending improvements. Mentor team members and contribute to knowledge base articles and FAQs. Specialize in key areas of the software, including third-party packages. Attend Epicors US-based user conferences as needed. What You Will Likely Bring 5+ years of relevant experience in accounting or bookkeeping. 2+ years of specialized industry experience. Bachelors degree or equivalent experience. Solid understanding of accounting fundamentals (Accounts Payable, Accounts Receivable, General Ledger). Experience with US Payroll and/or Fixed Assets (preferred). Ability to investigate reconciliation issues between subledgers and General Ledgers. Experience with inventory management, production processing, and purchasing management. Strong troubleshooting, technical, and problem-solving skills. Experience in a high-volume support environment. Excellent verbal and written communication skills. Mentorship and training abilities. Attention to detail and analytical mindset. Ability to learn new technologies and industries quickly. About Epicor At Epicor, were truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthats who were interested in. If you have interest in this or any rolebut your experience doesnt match every qualification of the job description, thats okayconsider applying regardless. We are an equalopportunity employer. Range Minimum: 71,000 CADMaximum: 114,000 CAD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter Mouy Bun #J-18808-Ljbffr