Job Title

Location: Community Y Program: Front Desk Community Y Position Status: Full Time (40 hours per week) Compensation : $16.75 per hour As part of our YMCA''s commitment to equity, diversity, andinclusion, this position is designated for a member of the African Nova Scotiancommunity, or members of equity-deserving communities. There is potential inside all of us we all have it in usto shine. Every charity exists to help solve a problem our charityexists to help solve many problems, from childcare shortages, social isolation,mental health issues, access to wellness, and more. Today, our network isspread across 100+ program locations in HRM and the province, meeting the mosturgent needs of our communities in mental health supports, accessiblechildcare, supporting an increasing immigrant population, safe spaces for youthto grow and lead, helping to navigate a precarious labour market, deliveringwellness programming for all, and creating community for isolated older adults. We give people the tools, encouragement, and safe space todiscover their inner strength. When they know someones in their corner, withunconditional support, they realize they can do more than they thoughtpossible. Its your support, expertise, and guidance that helps people ignitetheir full potential and shape our neighbourhoods into vibrant and healthycommunities. With us at their side, they can Shine On. As part of your total compensation: Receive a complimentary YMCA membership to our Health& Fitness facilities Access to Y at Home, where you can participate in fitnessprograms from your own home Discounts on YMCA childcare and camp programs 3 weeks Vacation entitlement and paid wellness days Comprehensive benefits package and pension Complimentary wellbeing and counselling services About the Role: You play a crucial role in ensuring the smooth operation atour Community YMCA Centre by providing excellent customer service to allparticipants, guests, and staff. As the first point of contact for individualsentering the Community Y, you will be responsible for creating a welcoming,professional, and helpful environment. Through collaboration, you will ensures the quality of theparticipant experience while participating and engaging in Y services,including planning, orientation, subsidy management, and creating a positivefacility by being an advocate to support timely, meaningful resolution ofparticipant concerns. In this role, you will: - Greet and welcome all participants, guests, and visitorswith a friendly and positive attitude. Answer phones, respond to emails, andaddress inquiries regarding programs, memberships, schedules, and policies.Provide accurate and timely information about YMCA services, events, andprograms. Assist with participant concerns or direct them to the appropriatestaff member or department for resolution. - Monitor the front desk area, ensuring the safety andsecurity of the facility. Maintain a sign in/out system for all communitymembers, program participants, and guests that access the Community Y. Alsoensuring proper identification and accurate data entry into the system. Assistwith processing program registration and payments, ensuring participant recordsare up to date. - Delivery of Serving All Member (SAM) quality standardsthrough provision of welcoming, inclusive, and positive participant experience.Includes ensuring effective participant boarding, registration, recordmaintenance, collection, and financial assistance processes. - Lead the front desk area of the our After School Program,including registration, safety protocols, providing assistance, connection withprogram participants, and assisting with reporting, member communication, andbehaviour management of program participants. - Responsible for administrative functions including being amanager on duty, cash reconciliation, facility bookings, third-party billing,and compilation and presentation of Department Reports (i.e. participantreports, cash outs, etc.). - Ensure compliance with all safety requirements, industrystandards, and Child Protection processes in support of provision of safeenvironment for all participants, visitors, staff, and volunteers. - Collaborate effectively with other YMCA staff members toensure smooth communication and operations across departments. Assist inmaintaining a clean, welcoming, and organized front desk area. Attend teammeetings and training sessions. - Other duties as assigned. Education and Skills Qualifications: Experience in Business/Office Administration, HumanServices, Recreation or a related field 1-2 years experience in Recreation or a Business/Office environment Experience working with members of the public, includingchildren and vulnerable peoples and diverse communities. Strong customer service/sales skills, with demonstratedability to build relationships and establish rapport with members Excellent verbal, written communication, and presentationskills Experience in fundraising or the nonprofit sector is anasset Strong interpersonal skills including tact, diplomacy, andability to establish rapport with client Demonstrated ability to meet multiple, competing deadlinesand priorities Strong attention to detail Proven track record of success in community-orientedprogram delivery through establishing collaborative internal and externalworking relationships/project teams Flexibility to work irregular hours required Intermediate proficiency in Microsoft Office Suite To Apply: Please apply online atby March 20, 2026 Please note that all successful candidates are required to provide: Criminal Record Check, Vulnerable Sector Check, and ChildAbuse Registry Check (less than 6 months old), if 18 years of age or older Attend Child Safeguarding Training upon hire Valid First Aid and CPR Training Please note, Background checks are reviewed on an individual basis offenses, if any, are based on role and Child Safeguardingrequirements, and may not eliminate candidates from employment at our YMCA. At the YMCA, we are committed to fostering a diverse,inclusive, and equitable workplace where every team member feels valued,respected, and empowered to bring their full, authentic selves to work. Webelieve that a variety of perspectives, backgrounds, and experiences enrich ourorganization, enabling us to better serve our community and achieve ourmission. As an equal opportunity employer, we welcome applications fromindividuals of all backgrounds, including Black, Indigenous, People of Colour,racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people withdiverse abilities, members of ethnic minorities and faith groups, foreign-bornresidents, and veterans to apply. If you require accommodation during the hiring process,please inform us in advance to arrange reasonable and appropriateaccommodation. #J-18808-Ljbffr