Job Title

Parks Information Officers and Lead Information Officer Job Information - Job Title: Parks Information Officers and Lead Information Officer - Job Requisition ID: 78405 - Ministry: Forestry and Parks - Location: Slave Lake District, North Region: Marten River Campground, Lesser Slave Lake Provincial Park, Hilliards Bay Campground, Hilliards Bay Provincial Park - Full or Part-Time: Full-Time - Hours of Work: 40 hours per week - Permanent/Temporary: Temporary Wage, Seasonal - Scope: Open Competition - Closing Date: Open Until Suitable Candidate Found - Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) - Salary: - Administrative Support 2 (AS2) 40 hrs/ week: $23.79 $26.76 per hour - Administrative Support 3 (AS3) 40 hrs/ week: $23.28 $29.46 per hour - Benefits: - 11.6% in lieu of benefits and vacation leave - 5.6% of regular wage earnings instead of paid holidays - 6% of regular wage earnings instead of annual vacation pay - Shift premium pay: $3.25 per hour for weekends/holidays; $2.75 per hour for evenings Information Officer (AS2) Responsibilities - Administrative Duties: - Record safety, accident, wildlife occurrences; maintain lost and found records. - Assist in distribution of information materials. - Maintain knowledge of recreational and tourist opportunities to respond to inquiries. - Business Operations: - Use AspiraOne to register campers, process changes, cancellations, checkouts, payments. - Operate cash register, pointofsale machine; ensure accurate cash balances. - Maintain building security, opening/closing procedures, facility cleanliness. - Conduct retail sales of concession items, firewood, rentals. - Manage inventory and restock merchandise. - Reconcile daily revenue and record in Excel. - Customer Service & Communication: - Greet and welcome visitors; provide accurate, concise information on park facilities, services, and regulations. - Handle customer complaints, emergencies, and referrals appropriately. - Collaborate with park programs and other staff (Rangers, Conservation Officers, Maintenance). - Identify and report system or equipment issues. - Develop detailed knowledge of park areas and programs. Lead Information Officer (AS3) Responsibilities - Administrative & Supervisory Tasks: - Coordinate daytoday tasks of IO team; ensure procedures followed. - Support IOs via checkins, training, performance reviews. - Coordinate IO schedules. - Place inventory orders for booth and store. - Support distribution of information materials. - Manage revenue tracking, reconciliation, and reporting. - Leadership: - Communicate effectively with visitors and staff. / - Provide frontline customer service and leadership. - Assist in troubleshooting, cash handling, inventory control. Qualifications - Information Officer (AS2): - High school diploma. - One year of experience per year of education for equivalency. - English language proficiency. - Available for weekend and evening shifts during season. - Valid Alberta Class5 drivers licence. - Criminal Record Check. - Standard First Aid & CPR certification. - Strong computer skills (Microsoft Office). - Lead Information Officer (AS3): - High school diploma and one year retail, supervisory, or leadership experience. - Equivalency as above. - English language proficiency. - Available for weekend and evening shifts occasionally. - Strong computer skills. - Standard First Aid & CPR LevelC/AED Certificate. - Valid Alberta Class5 licence and minimum 3year driver's abstract. - Criminal Record Check. - Experience with Shop.AlbertaParks.ca, AspiraOne (asset). - Previous supervisory or leadership experience. Additional Competencies - Agility adapt to changing priorities. - Drive for Results champion innovation and high standards. - Develop Self and Others continuous learning and shared environment. - Build Collaborative Environments promote collaboration and open dialogue. - Systems Thinking understand role within larger work environment. - Creative Problem Solving assess options and apply communication skills. Terms of Employment - Seasonal contract May2026 September2026. - 40hour work week; evening and weekend required with premium. - Reliable transportation required. - Work outside in various weather conditions. - Adherence to Alberta Parks Uniform Policy. - Support resources available via employee assistance programs. How to Apply Applicants must apply online via https://www.alberta.ca/job-application-resources#before and provide clear evidence of qualifications and competencies. Include dates on resume and indicate employment type. Useful Resources - Alberta Public Service: https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx - Benefits: https://www.alberta.ca/alberta-public-service-benefits - Career tools: https://researchapscareers.alberta.ca - Professional development: https://www.alberta.ca/professional-development-support-directive - Apply: https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx - Hiring process: https://www.alberta.ca/alberta-public-service-hiring-process.aspx - Job portal: https://alis.alberta.ca/look-for-work/ Closing Statement We thank all applicants. Only candidates selected for interview will be contacted. For inquiries, contact Alba Ngjelo at [email protected]. #J-18808-Ljbffr