Job Title

Description Note: This role works an afternoon/evening shift with the hours of work being 3:00pm - 11:30pm. The Role You're probably wondering what exactly an Order Experience Specialist is? A fair question it's a unique title, after all. It needs to be, because this is a unique position. Every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good, right? Our customers are a dedicated group of fans. What makes them so devoted? Simple: it's because dbrand's Order Experience Specialists are doing their job correctly. Picking and filling an order is a core part of the role, but your focus is on creating memorable customer experiences while also picking and packing orders. We are looking for motivated, adaptable, and creative individuals who are committed to excellence so that we can mold them into the Order Experience Specialists of tomorrow. The Environment At dbrand, expect a clean, modern, well-lit warehouse with desks, chairs, and rows of inventory bins. The warehouse floor is maintained to a high standard. We are a team that works hard and plays hard, committed to ongoing growth, product quality, and customer experience. Whats in it for you? Our customers deserve the absolute best. At dbrand, you have the opportunity to create unique purchase experiences. If you are creative, committed, and excited about our mission, youll thrive here. Before you can join our passionate, dynamic team and create unparalleled customer experiences through our order fulfillment process, youll need to prove yourself. The Characteristics - Agile: Youre nimble, adaptable, and thrive when priorities can change quickly. - Analytical: Decisions are driven by data; you master the tools to surface insights. - Collaborative: You value the contributions and perspectives of colleagues. - Curious: Youre eager to learn and master new skills. - Demanding: You expect high performance from the team. - Disciplined: You pay attention to detail because small elements matter. - Enthusiastic: You have a passion for creating unique customer experiences through problem solving, high-quality work, and teamwork. - Innovative: You develop new approaches to complex problems. - Perfectionist: You strive for quality and accuracy. - Persistent: You push through challenges to succeed. - Reliable: You meet commitments and work effectively with minimal supervision. The Responsibilities and Qualifications In this role, you will focus on: - Pick and pack customer orders using pick carts, RF scanners, and WMS software in a fast-paced, high-volume warehouse setting. - Apply standardized packing procedures across a variety of product types and order combinations, preserving product integrity and optimizing the unboxing experience. - Be the final set of eyes ensuring packages meet our high standards of quality and accuracy. - Correctly label, sort, and stage customer orders to ensure smooth outbound operations. - Maintain efficiency with a sense of urgency to meet department targets without compromising quality and accuracy. - Maintain a clean, organized, and safe work environment, upholding warehouse safety protocols. - Report inventory discrepancies, quality issues, and operational concerns to leadership, suggesting improvements when possible. - Identify opportunities to provide memorable experiences for customers. - Fulfill unusual special instructions for orders (e.g., custom requests) in line with policy. - Support cross-functional warehouse operations by pivoting to other tasks as needed, adapting quickly to changing priorities and business needs. Prior experience in customer service, hospitality, or warehousing is an asset. Other important attributes include creativity, dexterity, the ability to pivot between tasks, strong communication, detail orientation, self-sufficiency, resourcefulness, organization, and proactivity. A mindset to help teammates thrive and willingness to learn from past experiences is valued. Ability to solve complex problems or know where to find the answer, and commitment to long-term growth and learning opportunities, are important. Insights and engagement with current smartphone and mobile technology are a plus. The Moment of Truth The job starts at $40,000 per year with health, dental, vision, profit-share, and GRSP benefits. Were located a few minutes west of Pearson Airport. Still think you have what it takes to ensure orders are processed efficiently, accurately, and to the flawless standard our customers expect? Vacancy Status Disclosure: This job posting is a backfill for an existing role. #J-18808-Ljbffr