Job Title

We are looking for an experienced 3rd Line IT Professional to join our growing team. What does this role involve? With an expanding client portfolio, you will work as part of a dedicated technical team delivering high-quality IT support to multiple clients in a fastpaced environment. The role involves providing escalation support to both technical and account management teams, ensuring solutions and projects are delivered on time and within budget. You will also provide enduser support across all levels. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud technologies including Microsoft 365, Azure/Entra ID and Intune, and cyber security. Teamwork You will be required to support onthejob training of team members and review their work as necessary to improve performance and underpin excellence. This includes team leadership, training and providing support for the solutions team. Skills and experience We encourage candidates of all backgrounds and capabilities to apply, although its essential that your values and experience align with this roles key responsibilities. To be successful you will: - have excellent problemsolving skills - have a high level of organisational skills, with the ability to work to tight deadlines and work well under pressure - produce accurate and timely work within your service line - manage and develop team members, providing support for the Solutions team You will need to have the following technical experience: - Windows Server (20122025): Installation, configuration, and troubleshooting - Networking (Cisco/IOS): Strong networking skills, including the installation, configuration, and troubleshooting of networks, VLANs, subnets, firewalls, and routers - Cloud Technologies: Experience with Microsoft 365, Azure/Entra ID, and Intune, including configuration, troubleshooting, and migrations - Cyber Security: Strong understanding of cyber security best practices and security principles The experience below is desirable: - Veeam: Experience with backup and recovery solutions - Microsoft Power Platform: Experience with Power Automate and/or Power Apps - Virtualisation: Experience with VMware and HyperV; vSAN experience advantageous Join Duncan & Toplis From flexible working arrangements and timematched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis were committed to helping our people maintain a healthy and balanced lifestyle. We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD. Our values of trust, partnership, and inclusivity are at the forefront of everything we do. Full support and 18 weeks full pay for maternity and adoption leave, inclusive of statutory maternity and adoption pay, and two weeks full pay paternity leave for eligible team members. Fully supported training and CPD Continuous learning support to help develop skills and longterm goals through mentoring, coaching, technical and soft skill training. Death in service Insured benefit available to all team members up to the age of 65, four times annual salary. Conditions apply. Discounted wills and power of attorney 50% discount for team members and their partners and 25% discount for team members parents and children. Enhanced holidays Minimum of 22 days annual leave (plus bank holidays), increasing to 27 days after five years of service and for managers. 32 days (plus bank holidays) for directors. Private medical insurance Nonsubsidised purchase through a group company scheme. Flexible annual leave Buying or selling of annual leave up to five days. Conditions apply. Talent referral bonus Bonus payments up to 1,000 on successful candidate referrals for eligible team members. Employer contribution starts at 3% with length of servicerelated increases and up to 7% matched contributions for eligible team members. Half day paid leave matched with half day annual leave for voluntary and charitable activities. Employee assistance programme for 24/7 confidential support from trained counsellors and access to trained mental health advisers. Team milestone award Milestone celebration rewards at five, 10, 15 and 25 years with additional benefits, experience vouchers, and gifts. Online fitness classes Online fitness programmes with a variety of workouts, including yoga, pilates, strength training, and cardio. Permanent health insurance Permanent health insurance is available to eligible team members who have one years continuous service. Conditions apply. Agile working - hybrid/flexible Flexible working hours and locations (office or home) for a better work life balance. Enhanced sickness entitlement Four weeks full pay followed by four weeks half pay. Study leave Study leave to help achieve fully supported qualifications. EV salary sacrifice scheme Salary sacrifice scheme to lease an electric vehicle, smart charger, EV energy tariff, and free miles in one hasslefree package. Management and leadership academy Our development programmes are designed for all career stages, from the first step into management through to our sixmonth leadership academy. Healthcare workplace app Empowering team members with digitalfirst tools and professional care, including guidance, consultations, and support for mental and physical wellbeing. Fully supported qualifications Helping the next generation of accountants and advisers to achieve formal, industryrecognised qualifications. Cycle to work scheme Purchase a bike through this scheme and pay it back over a 12-month period. #J-18808-Ljbffr