Job Title

propos du poste We're looking for a Quality Advisor, to join our growing National team! As a Quality Advisor in our Quality Centre of Excellence in Operational Performance, your work will have a big impact on the achievement of our company goals and strategic priorities. You will support the Personal Lines and Commercial Lines distribution teams across Canada to achieve their objectives of service outperformance and enhanced broker experience, by providing constructive feedback / coaching through observations (telephone and transactional). You will provide solutions and recommendations to develop underwriters skills and identify areas for continuous improvement and training. This position requires a minimum of 2 days in the Intact office located in Ontario (700 University Ave, Mississauga, Ajax, London or Ottawa) or Alberta (Calgary or Edmonton). What you'll do here: - Conduct telephone and transactional observations to facilitate the integration of new hires and role changes - Identify trends and areas of opportunity to develop underwriters skills on a continuous basis, providing recommendations and proposed actions to achieve desired performance - Provide constructive feedback to help build team and individual development and coaching plan(s) - Collaborate with other business units by sharing trends observed and contribute to the development of training and continuous improvement of standards - Participate as a subject matter expert (SME) in support of new processes, workarounds and systems development - Collaborate with distribution teams to ensure effective implementation of new processes and tools - Rely on your understanding of business processes and applicable systems, as well as industry knowledge - Maintain up-to-date technical and underwriting expertise through call handling and production (transactional) support, as required What you bring to the table: - Minimum 5 years Personal Lines or Commercial Lines underwriting experience - Coaching and skills development experience - Be an ambassador of change - Service oriented with a continuous improvement mindset - Excellent written and verbal communication skills - Strong organization and planning skills; ability to manage multiple priorities - Work effectively and cooperatively with others; able to build rapport and establish trust - Positive attitude, team spirit and willingness to learn - Strong level experience with Microsoft Office software (Excel, PowerPoint) and other tools (SharePoint) - Chartered Insurance Professional designation is a strong asset - Bilingual (French and English) is an asset.Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. - No Canadian work experience required however must be eligible to work in Canada. This position closes on Sunday March 16th 11:59pm est. Ce que nous offrons Notre formule hybride permet de maintenir un quilibre entre le tltravail et les avantages des interactions en personne. En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-mme chaque jour. Voici ce quoi vous pouvez vous attendre en devenant un membre permanent de notre quipe : - Un rgime complet davantages financiers qui reconnat vos succs - Un rgime dachat dactions des employs parmi les meilleurs de lindustrie, avec une cotisation de contrepartie correspondant 50% des actions nettes achetes - Un rgime de retraite et davantages sociaux flexible et complet, et un service de soins de sant virtuels - Des amnagements de travail flexibles - La possibilit d'acheter jusqu' cinq jours de cong supplmentaires chaque anne - Un compte de dpenses mieux-tre pour favoriser un mode de vie sain et actif - Un accs des outils et des ressources qui vous aident rester en sant physiquement et mentalement, accueillir le changement et communiquer avec vos collgues - Un cosystme dapprentissage dynamique en milieu de travail, offrant des parcours dapprentissage, du contenu interactif en ligne et des programmes inspirants - Des rseaux inclusifs dirigs par des employs pour informer, inspirer, faire entendre, tablir des relations et offrir des occasions de perfectionnement - Des dirigeants et des collgues inspirants qui vous soutiennent et contribuent votre dveloppement - Un programme daction communautaire, car ce qui vous tient cur fait partie de ce qui vous rend unique et la faon dont vous redonner la collectivit doit l'tre tout autant #J-18808-Ljbffr