Job Title

Guest Services Manager Fairmont Jasper Park Lodge AccorHotel Jasper, AB $60,000$68,000 per year Fulltime. Reporting to the Director of Rooms. Overview Fairmont Jasper Park Lodge is a luxury resort set in the Canadian Rockies, undergoing a multiphase transformation. We are seeking a Guest Services Manager to lead our entrance and departure experiences, mentor a highperformance team, and elevate guest satisfaction throughout the stay. Responsibilities - Deliver professional, friendly, and sincere service to all guests. - Supervise, schedule, train, and evaluate the Bell Desk staff, ensuring timely handling of inquiries and guest satisfaction. - Provide daytoday operational support for Front Desk, Royal Service, and Tours departments. - Assist the Front Office Manager in all departmental activities, including covering MOD shift, issuing preshift logs, and participating in shift meetings. - Promote and participate in hotel initiatives such as CES, VOG, LQA, health and safety, and all guest service programmes. - Maintain high Service Essentials and LQA standards, gathering and acting on guest feedback. - Coordinate arrivals, departures, and lobby management with the Front Office. - Oversee tours, groups and conventions from a guestservices perspective, liaising with Front Office, Conference Services and Housekeeping. - Anticipate and manage the needs of Accor members, Distinguished Visitors, Special Attention and VIP guests. - Develop and implement new systems and standards to improve service quality. - Organise and facilitate monthly team meetings, promote health and safety, and ensure compliance with all regulatory requirements. - Maintain relationships with local attractions, tour operators and other service partners. - Manage departmental supplies within budget, using the Labour Management Program for scheduling. - Enforce a welcoming, inclusive environment that reflects Fairmonts brand promise. Qualifications - Valid Alberta drivers licence. - Minimum 12 years of Rooms Managerial experience. - Experience in Guest Services and/or Concierge is an asset. - Computer proficiency in Microsoft Office and experience with Opera, Royal Service Manager, IConcierge (or equivalent). - Ability to work under pressure in a fastpaced, unionised environment. - Excellent interpersonal, written and verbal communication skills. - Strong leadership, training, and motivating abilities. - Professional, outgoing personality with initiative and problemsolving aptitude. - Legal eligibility to work in Canada. Benefits - Starting salary $60,000$68,000 gross annually, commensurate with experience. - Subsidised staff accommodation assistance. - One complimentary meal per shift in the staff cafeteria. - Employee travel programme with discounts on rooms and food & beverage worldwide. - Access to the Mountain Explorer Travel Programme including 50% off food & beverage at Fairmont resorts in Banff, Lake Louise & Whistler. - Comprehensive wellness platform for mental health and wellbeing. - Discounts on resort food & beverage outlets, fitness centre and golf course. - Colleague Lifestyle Programme with staff activities and events. Application Process Applicants will receive an email from AssessFirst to create a profile and complete a questionnaire. Contact [email protected] for accommodations or assistance during the recruitment process. #J-18808-Ljbffr