Job Title

Posted Thursday, February 12, 2026 at 5:00 AM docbraces Fredericton has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our Fredericton, NB team. Canadian Orthodontic Partners provides support services to docbraces Fredericton and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates, and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time. What We Offer: - Competitive Hourly Wage + Quarterly Bonus. - Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families. - Educational Reimbursement Program. - Paid Vacation Days. Key Responsibilities: - Greet every patient with kindness, enthusiasm and interest ensuring that everyone feels welcomed. - Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their orthodontic treatment, appointments, and office policies. - Answer all incoming calls and make detailed notes regarding important conversations with patients and their responsible parties. - Check voice messages, emails, mail, and pigeon chat regularly. - Complete New Patient Phone Slips when booking new patients for consultations. - Gather insurance information and complete the insurance checklist. - Book and organize patient appointments. - Scan all information into the patient charts. - Use external software programs or call to confirm patient appointments. - Act as a liaison between the doctor and the patient. - Act as a liaison between the doctor and any other dental specialist or general practitioners. - Compose letters and other documents for communication as requested and required. - Enter initial contracts for patients. - Collect and process payments. - Manage recurrent payments, post day sheet, and prepare daily deposit. - Close the day and email corresponding documents to the Accounting lead. - Print practice reports as needed. - Print no show report and reschedule appointments. - Anticipate problems in the schedule and work with the Scheduling Lead or Manager to correct issues. - Ensure the patient lounge is always tidy. - Ensure the coffee station is clean and fully stocked. - Advise Lead or Manager if office stock is required. - Implement and maximize practice promotions Advise and inform patients of current contests and other marketing objectives. - Introduce Smile Rewards to patients and allot points as needed. - Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation. - Complete monthly tracking sheets and checklists. - Perform any other tasks delegated or assigned by the office Lead or Manager. Requirements: - Dental Office experience is an asset. - Must have customer Service experience. - Computer proficiency and the ability to learn new programs to include Microsoft Office Suite. - Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease. - Great time management and organizational skills. We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted. #J-18808-Ljbffr