Job Title

Were looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Lyveden. This role supports the Operations Manager in making sure everything runs smoothly in what is a complex and lively visitor business. What it's like to work here Lyveden is a small property, with a small team of staff and dedicated volunteers all working together to provide great experiences for our visitors. This means that everyone is ready to support where they can to make the place a success. There's a great team spirit here and a lot of passion for the property. Youll need to be someone thats willing to help out with setting up activities and events, prepared to cover Visitor Reception when needed and able to bring people together to help support the visitor programme. As it's primarily an outdoors site, youll need to be up for working in all weathers too! What you'll be doing Youll line manage the Visitor Experience Officer, and the Welcome Team. Supporting both teams in delivering the visitor programme and delivering their targets. Youll be responsible for devising and delivering the visitor programme collaborating with the whole property team on what this looks like. Youll also be responsible for the volunteers associated with these departments. At Lyveden we are part way through a large access project, improving access around the site, youll be involved in delivering this and how the visitor experience and interpretation is delivered as part of this project. You will support the Property Operations Manager on ensuring high standards of visitor experience and presentation are met across the site. You will also support them with the social media and marketing of Lyveden. Who we're looking for Wed love to hear from you if youre: - experienced in devising and running activities to inspire and engage people - skilled at communicating, and building good working relationships with people in your team and beyond - aware of ways to interpret precious collections of art and objects to a wide variety of people - wellorganised, and able to work at pace and keep to time - confident that you can deal with all kinds of people in all kinds of situations - flexible, yet with a focus on always giving high standards of customer service - used to working with and supervising volunteers Applications from redeployees are assessed against theminimumcriteria for the role. In your application, please provide details of how you meet theminimumcriteria below: - knowledge of audience engagement and inclusive programming in heritage or cultural settings - strong leadership and team coordination skills - ability to respond to operational challenges with agility and professionalism. - ability to effectivelymonitorbudgets and track performance - deep understanding of health and safety, safeguarding, and compliance in public environments The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too. - Substantial pension scheme of up to 10% basic salary - Free entry to National Trust places for you, a guest and your children (under 18) - Season ticket loan - EV car lease scheme (for roles that meet the salary criteria) - Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts - Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place Lyveden New Bield, Oundle, Peterborough, PE8 5AT Documents Senior Visitor Experience Officer - Career Level B.pdf Requirements Compliance. Eligibility to Work in the UK Additional information Closing Date: 22nd March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [email protected] If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [email protected] and we'll support you as best as we can. For examples of how, please see our supporting you page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here . Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. #J-18808-Ljbffr