Job Title

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each others successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. Who we are Are you ready to join an awardwinning, purposedriven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer: - Worklife harmony with access to an awardwinning holistic wellness program - Continuous learning through our robust corporate curriculum and education reimbursement program - Incredible rewards, travel incentives, and product and service discounts - Payforperformance and bestinclass recognition programs - Competitive benefits that include a defined contribution plan, personal spending account, and so much more Join our growing team where everyone belongs! What You Will Do - Support the Insurance team by answering inbound calls from our CAA Insurance policy holders regarding general service and sales inquiries, as well as answer questions around billing options and payments. - Send outbound correspondence to CAA Insurance policy holders. - Outbound calling to existing CAA Insurance policy holders to collect needed information. - Assist with the collection of data for departmental reporting. - Offer support for ongoing departmental projects and initiatives. - Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided. Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidates skills, experience and working location, as well as the specific positions business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are - PostSecondary education completed, University preferred - 13 years of exceptional customer service experience - Previous experience in a call center environment - Desire to pursue a general insurance license and/or Chartered Insurance Professional (CIP) designation - Strong teamwork and analytical skillsExcellent communication skills, both verbal and written Must be flexible around hours: - MondayFriday 8:30am to 6:00pm Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr