Job Title

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across the United States. This is a hybrid role that combines account growth and customer support, ideal for someone with handson experience in K12 pupil transportation who is proactive, highly energetic, relationshipfocused, and excited to drive impact in the education space. Youll serve as the primary contact for our US clients, ensuring theyre getting maximum ROI from our allinone transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, youll be responsible for renewals and upsells. This role is best suited to someone based in the United States, with direct experience in K12 pupil transportation preferably gained from working within a school district transportation department. Travel will be required, including occasional client visits and conference attendance across the US as well as travel to our headquarters in Waterloo, Ontario, particularly during the initial training and onboarding phase. Why BusPlanner? BusPlanner is a leading North American tech company that provides allinone transportation management software to K-12 school districts. Across our customer base, we enable hundreds of transportation directors to save thousands of dollars every year by running all facets of their operations entirely through our intuitive, and easytouse platform. BusPlanners product suite is embedded across the majority of school districts in Canada and is currently making significant inroads in the US market, having won contracts with some of the largest school districts in the country including MiamiDade (Florida), Gwinnett County (Georgia), Guilford (North Carolina), as well as many others. BusPlanner has a history of serving the education market and is favorably positioned to further penetrate the US market in the coming years. BusPlanners leadership team consists of seasoned entrepreneurs who have significant experience in building and growing multiple successful software businesses including: (i) FieldEdge, a leading provider of software for the field services market which the team grew more than 5x and sold to a megacap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley. As a successful CSM, you will: - Act as the primary postsale contact for American school boards, supporting them across onboarding, training, usage, and renewal. - Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform. - Identify and close expansion opportunities, including new modules, features within an existing board. - Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts. - Coordinate with our inhouse Support Team to resolve service tickets and help customers navigate technical issues. - Participate in American education and transportation conferences, building relationships and staying close to market needs. - Maintain accurate records of client interactions, pipeline, and account activity. You Should Apply If: - You are based in the United States, with direct experience in K12 education, ideally having worked within a school districts transportation department or a closely related pupil transportation organization. - You are entrepreneurial and resourceful you take initiative, adapt quickly, and enjoy solving complex challenges. - You are salesminded you're comfortable identifying opportunities, managing a pipeline, and closing deals. - You are serviceoriented you value strong relationships and want your customers to succeed. - You are organized and responsive you balance customer needs and internal responsibilities with ease. - You are a confident communicator youre comfortable presenting to senior stakeholders, in person or virtually. You Should Not Apply If: - You prefer highly structured environments with rigid processes and stepbystep instructions. - You are uncomfortable juggling both sales and customerfacing responsibilities in the same role. - You are looking for a job where you can stay behind the scenes this role involves direct interaction with school board leaders and decisionmakers. - You are not comfortable taking ownership, following up proactively, or working with some ambiguity. - You do not have a background in K12 education or student transportation this role requires experience in these areas, or a clear ability to demonstrate how your background translates. Preferred Qualifications - 24+ years in customer success, account management, or sales within the K12 education sector, with a strong preference for candidates who have worked at or closely with school districts. - 24+ years of direct K12 pupil transportation experience, with strong preference for candidates who have worked inside a school district transportation department; experience with bus contractors or transportation agencies is also valued. - Handson experience in student transportation operations within the US K12 system is required candidates who have served in a school district transportation role will be prioritized. - Willingness to travel within the United States for client visits, pupil transportation conferences, and to Waterloo, Ontario for onboarding and team sessions. - Strong communication and presentation skills comfortable leading demos, training sessions, and account reviews. - Ability to manage a large and varied client portfolio, including proactive and reactive support. - Current holder of a United States passport. - Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues. #J-18808-Ljbffr