Job Title

Overview Join us to build a more rewarding financial future for all Canadians. At Neo, were on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isnt for everyone. Its complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloittes Technology Fast 50 for 2023, 2024, and 2025 the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners The Role Reporting to the Senior Manager, Mortgage Fulfillment, you will be crucial in streamlining the mortgage approval process for Canadians. Your core responsibilities include the accurate and efficient review of mortgage documentation to ensure strict adherence to Neo''''s guidelines and proactive communication with brokers to secure all outstanding items. This role is key to maintaining the efficiency of our underwriting team and serves as a vital safeguard for fraud mitigation. What Youll Be Doing Follow up with mortgage brokers for outstanding documents, ensuring each document is reviewed, complete and accurate Conduct verbal verification of employment, ensuring that all proper due diligence is exercised Manage the Documents Management System and ensure that documents are handled within the established SLA Satisfy conditions to bring files to broker complete Liaise with and manage communication from third party service providers Keep informed of Neo mortgage products/services, interest rates, lending guidelines and other pertinent information Complete ad hoc requests on an as needed basis Who We Are Looking For Minimum 1-2 years of mortgage fulfillment experience in the Canadian mortgage industry A self-starter, with a positive attitude who can lead by example Experienced with Google Suite platform Strong verbal and written communication skills Proven ability to foster and maintain strong business relationships Organized and process-oriented, with strong problem-solving skills Ability to work under high pressure and multi-task in a fast-paced, deadline-driven environment with a strong attention to detail. Able to work independently and as part of a team Project Manager: You take ownership of anything that is assigned to you Analytical: You can break down complex information for our clients Resourceful: You may not have all the answers, but you know how to get them Proactive: You are never idle and love being busy Ability to comprehend and assess documentation relating to mortgage down payment and borrower income confirmation Mindful awareness of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation when required Detailed knowledge of mortgage funding and quality assurance processes Positive attitude: We have a great culture and want to preserve it Relevant post-secondary degree and/or experience as a mortgage professional Working At Neo The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because were on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. Youll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, were looking for change-makers who thrive on challengepeople who would rather blaze a trail through uncertainty than follow a well-paved path. All team members have a stake in Neos success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do when Neo grows, we all grow. If youve heard that Neo employees work hard, its true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the companys success. Apply With Us We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application. Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us. We are hiring for an open, vacant position. Compensation Range: CA$55K - CA$65K #J-18808-Ljbffr