Job Title

Reprsentant(e) technique aux ventes internes Castolin Eutectic est un fournisseur mondial de solutions de gestion de lusure qui redfinit le cycle de vie grce ses centres de services spcialiss travers le monde. Depuis plus de 100 ans, Castolin Eutectic est lavantgarde de la protection de surface avec des produits et solutions valeur ajoute. Nos spcialistes en gestion de lusure proposent des solutions techniques avances aux dfis industriels en constante volution peu importe le mcanisme dusure. Une opportunit saisir ! Nous sommes la recherche dun(e) Reprsentant(e) technique aux ventes internes pour se joindre notre quipe dynamique situe VaudreuilDorion, Qubec. Offrezvous un service client exceptionnel dans un environnement technique? tesvous organis(e), proactif(ve) et passionn(e) par la recherche de solutions adaptes aux besoins des clients? Parlezvous couramment le franais et langlais et aimezvous travailler dans un environnement dynamique en quipe? Si oui, nous voulons vous connatre! Aperu Du Poste En tant que Reprsentant(e) technique aux ventes internes, vous jouerez un rle cl dans le soutien aux clients, le traitement des commandes et la prestation de conseils techniques sur nos produits de soudage et de protection contre lusure. Vous collaborerez galement troitement avec notre quipe des ventes pour favoriser la croissance de lentreprise et offrir un service client exceptionnel. Vos Responsabilits Rpondre aux demandes des clients par tlphone et courriel (commandes, questions techniques, prix, dlais). Soutenir lquipe du service la clientle selon les besoins. Fournir aux clients et aux reprsentants des ventes des informations sur les produits, les prix et la disponibilit. Traiter avec prcision les commandes clients, assurer la facturation et lexpdition dans les dlais. Prparer et assurer le suivi des soumissions, confirmations de commandes et reliquats. Collaborer avec lquipe des ventes pour entretenir de solides relations clients. Rpondre rapidement aux demandes techniques ou documentaires des clients. Gnrer des rapports de ventes et de commandes sur une base quotidienne/mensuelle. Maintenir jour les dossiers clients dans le CRM et assurer la coordination interne. Soutenir les oprations dexpdition en prparant les commandes loccasion. Qualifications et experience Formation: Diplme en gnie des matriaux ou en gnie mcanique. Exprience: Minimum de 2ans dexprience dans un environnement industriel, idalement dans les services lis lusure ou dans un secteur connexe. Langues: Matrise du franais et de langlais, loral comme lcrit. Orientation client: Capacit dmontre tablir de solides relations et fournir un service de qualit. Aptitude technique: Capacit comprendre et expliquer des concepts techniques. Comptences organisationnelles: Sens du dtail, gestion efficace du temps et des priorits. Esprit dquipe: Capacit collaborer dans un environnement dynamique. Comptences techniques Matrise de la suite Microsoft Office (Word, Excel, PowerPoint, Access). Exprience avec un systme ERP. Aisance apprendre et utiliser un CRM Microsoft pour les interactions avec les clients. Ce que nous offrons Castolin Eutectic propose un programme de rmunration concurrentiel, accompagn dun ensemble complet davantages sociaux, incluant: Assurance mdicale et dentaire Invalidit de courte et longue dure Assurance vie Compte de dpenses de sant (HSA) Programme daide aux employs (PAE) Services de tlmdecine Rgime de retraite (REER) Programme de bonification des employs Informations complmentaires Ce poste est bas VaudreuilDorion, Qubec les candidats doivent habiter proximit ou tre disposs faire la navette. Le candidat retenu doit tre lgalement autoris travailler au Canada. Technical Inside Sales Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been at the forefront of supplying valueadded surface protection products and solutions to industry. Our wear management specialists deliver technically advanced solutions to evolving industrial challengesno matter the wear mechanism. Opportunity! We are seeking a Bilingual Technical Inside Sales to join our dynamic team in VaudreuilDorion, Quebec. Do you excel at delivering exceptional customer service and sales in a technical environment? Are you highly organized, with a passion for helping customers with the right solutions? Are you fluent in both English and French, and enjoy working in a fastpaced team setting? If so, we want to hear from you! Position Overview As a Bilingual Technical Inside Sales, youll be a key player in supporting customer needs, processing orders, and providing technical guidance on welding and wear protection products. Youll also work closely with our sales team to help drive business growth and deliver outstanding service experiences. What Youll Do Handle incoming customer inquiries, orders, and technical questions by phone and email. Support our customer service team as required. Provide product, pricing, and delivery information to customers and sales reps. Process customer orders accurately and ensure timely invoicing and shipment. Prepare and follow up on quotes, order confirmations, and backorders. Collaborate with the sales team to support customer relationship building. Respond promptly to customer requests for documentation or technical support. Run daily/monthly order and sales reports for team analysis. Maintain CRM records and assist with internal coordination between departments. Support warehouse and shipping operations by preparing orders for dispatch as needed. Qualifications And Experience Education: Engineering degree in Materials or Mechanical Engineering. Experience: 2+ years of relevant industrial experience, ideally in wear services or related industries. Language Skills: Fully bilingual in French and English, both spoken and written. Customer Focus: Proven ability to build strong relationships and deliver excellent service. Technical Aptitude: Capable of understanding and communicating technical concepts. Organizational Skills: Detailoriented with strong time management and multitasking abilities. Team Player: Works collaboratively in a fastpaced environment. Technical Skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access). Experience with ERP systems. Comfortable learning and using Microsoft CRM tools for customer communication. What We Offer Castolin Eutectic provides a competitive compensation program along with a comprehensive benefits package, including: Medical and Dental Benefits ShortTerm and LongTerm Disability Life Insurance Health Spending Account (HSA) Employee Assistance Program (EAP) Telemedicine Services RRSP Plan Employee Bonus Plan Additional Information This position is based in VaudreuilDorion, Quebeccandidates must live nearby or be willing to commute. The successful candidate must be legally eligible to work in Canada. #J-18808-Ljbffr