Job Title

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walkin clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Senior Manager, Pharmacy Care Clinics, Pharmacy Services Shoppers Drug Mart and Pharmaprix Location: This role will be located at our Toronto Central Office located at 243 Consumers Road, Toronto, Ontario, M2J 4W8 or Montreal regional office at 400 avenue SteCroix, SaintLaurent, QC H4N 3L4. Reporting into the Senior Director of Pharmacy Services, this role will be focused on enabling the offering of Patient Care Services in Shoppers Drug Mart and Pharmaprix Pharmacy Care Clinics with the goal to provide better access to Patient Care in the communities they serve. Dimensions: This position does not supervise any other position; however, it does require the ability to collaborate crossfunctionally to help pharmacists and their teams optimize clinic care delivery through new and refined resources, tools and training to achieve quality patient care. This position is also responsible for solving store level barriers faced by the pharmacy team when necessary, including bringing back pharmacy level observations so that processes, procedures, and/or systems can be adjusted or enhanced as necessary. Key Responsibilities: Service Offering & Program Management: Develop and maintain pharmacy care clinic services, including program structures, fees, and billing models, ensuring alignment with provincial regulations. Pharmacy Visits: Plan, coordinate, and attend pharmacy visits to gather insights, and support pharmacy teams in optimizing clinic care delivery. Visits can take place at any clinic in Canada, but are primarily concentrated in Quebec and the Atlantic provinces. Feedback & Reporting: Create pre and postvisit summaries, offering actionable feedback to internal stakeholders. Identify and address challenges faced at the store level, providing insights to enhance systems, processes, and procedures. Documentation & Communication: Develop and update job aids, implementation guides, checklists, and comprehensive communications regarding new program launches, tools, and processes. Tool Enhancement & Support: Propose improvements and assist in the development of pharmacy services enablement tools, including digital assets, marketing initiatives, reporting tools, and documentation. Billing & Reports: Support billing processes and reports to ensure accurate care delivery tracking and reimbursement. Event Coordination & Training: Organize and facilitate virtual and inperson events for Pharmacy Assistants, Care Concierges, and Pharmacists. Develop and deliver training materials for field resources such as Regional Directors and Operations teams. Performance Monitoring & Data Analytics: Utilize data to support clinic optimization and performance analysis, ensuring efficient operations and highquality patient care. Project Management: Lead or support crossfunctional project planning and management, ensuring timely and successful completion of multiple initiatives. Skills, Knowledge & Education: Experience: 3 years of pharmacy experience, preferably in a retail setting. Experience with Shoppers Drug Mart or Pharmaprix is an asset. Education: Bachelors Degree in Pharmacy or PharmD. Licensure: Must be a licensed pharmacist in Canada and hold a valid drivers license. Languages: Fully bilingual in English and French, with advanced proficiency in both written and spoken communication. Technical Skills: Proficiency in Microsoft Excel and PowerPoint; experience with data analysis and presentation creation is essential. Strong knowledge of various pharmacy systems, scheduling platforms, and technologies, including Healthwatch, AssystRx, Kroll, Accuro, AI scribes, and MedMe. Business Acumen: Strong understanding of operational improvement, strategic planning, and business growth principles. Problem Solving: Ability to innovate and apply creative problemsolving approaches to enhance processes and achieve organizational goals. Communication: Excellent written and verbal communication skills in English and French, with the ability to convey complex information clearly to diverse audiences. Leadership & Collaboration: Strong collaboration skills with the ability to influence and engage stakeholders across functions. Ability to work effectively with diverse teams and varying work styles. Adaptability & Initiative: Ability to manage multiple priorities, adapt to shifting demands, and take the initiative in addressing challenges. Certificates, Licenses or Registration: Must be a licensed Pharmacist in Canada. Must possess a valid drivers license. Type of position: Full time InField visits across Canada will represent 35% of work time. Gestionnaire principal, Soins cliniques en pharmacie, Services professionnels Shoppers Drug Mart et Pharmaprix Lieu : Ce poste sera situ notre bureau central de Toronto situ au 243 Consumers Road, Toronto, Ontario, M2J 4W8 ou bureau rgional de Montral au 400 avenue SteCroix, SaintLaurent, QC H4N 3L4 Relevant de la Directrice principale, services pharmaceutiques, ce poste sera ax sur l'activation de l'offre de services de soins aux patients dans les espaces ddis aux Soins Cliniques en pharmacie travers le Canada chez Shoppers Drug Mart et Pharmaprix dans le but d'offrir un meilleur accs aux soins aux patients dans les communauts qu'elles servent. Dimensions : Ce poste ne supervise aucun autre poste; cependant, il exige la capacit de collaborer de manire interfonctionnelle pour aider les pharmaciens et leurs quipes optimiser la prestation des soins cliniques grce des ressources, des outils et des formations nouveaux et perfectionns afin dassurer des soins de qualit aux patients. Ce poste est galement charg de rsoudre les obstacles auxquels l'quipe de la pharmacie est confronte lorsque ncessaire, notamment d'apporter de la rtroaction afin que les processus, les procdures et/ou les systmes puissent tre ajusts ou amliors si ncessaire. Principales responsabilits : Offre de services et gestion de programmes : laborer loffre de services et assurer lamlioration continue des programmes offerts pour optimiser les services professionnels des cliniques en pharmacie. Ajuster ceuxci en fonction de lvolution du champ de pratique, de la lgislation et de la rmunration des services dans chaque province. Visites en pharmacie et encadrement : Planifier, coordonner et mener des visites en pharmacie pour recueillir des informations, fournir un encadrement et aider les quipes de pharmacie optimiser la prestation des soins en clinique. Les visites peuvent avoir lieu dans nimporte quelle clinique au Canada, mais elles sont principalement concentres au Qubec et dans les provinces de lAtlantique. Rtroaction et rapports : Crer des rsums avant et des rapports aprs les visites, offrant une rtroaction pertinente aux intervenants internes. Identifier et relever les dfis rencontrs au niveau de la pharmacie, en fournissant des informations pour amliorer les systmes, les processus et les procdures. Documentation et communication : laborer et mettre jour des aidesmmoire, des guides dimplantation et des communications compltes concernant les lancements de nouveaux programmes, outils et processus. Amlioration et soutien des outils : Proposer des amliorations et aider au dveloppement d'outils professionnels, y compris des outils numriques, des initiatives de marketing, des outils d'analyse de donnes et de la documentation. Facturation et rapports : Soutenir les processus de facturation et les rapports pour permettre aux pharmaciens un suivi prcis de la prestation des soins et du remboursement des services offerts. Coordination d'vnements : Organiser et faciliter des vnements virtuels et en personne pour les assistants techniques aux soins cliniques en pharmacie et les pharmaciens. laborer et diffuser du matriel de formation pour les ressources sur le terrain telles que les directeurs rgionaux et les quipes d'exploitation. Suivi des performances et analyse des donnes : Utiliser les donnes pour soutenir loptimisation de la clinique et lanalyse des performances, garantissant des oprations efficaces et des soins aux patients de haute qualit. Gestion de projet : Diriger et soutenir la planification et la gestion de projets interfonctionnels, en sassurant de respecter les chanciers. Comptences, connaissances et formation: Exprience : 3 ans d'exprience en pharmacie, de prfrence dans un environnement de pharmacie communautaire. Une exprience avec Shoppers Drug Mart ou Pharmaprix est un atout. ducation : Baccalaurat en pharmacie ou PharmD. Permis d'exercice : Doit tre un pharmacien ayant un permis d'exercice de la pharmacie au Canada et dtenir un permis de conduire valide. Langues : Entirement bilingue en anglais et en franais, avec une matrise avance de la communication crite et orale. Ce rle soutiendra les magasins Pharmaprix hauteur d'au moins 35 % du temps et effectuera des prsentations en franais devant les quipes de pharmacie (webinaires, confrences). Le Qubec est notre deuxime province la plus importante en termes de revenus lis aux services pharmaceutiques. Comptences techniques : Matrise de Microsoft Excel et PowerPoint ; une exprience en analyse de donnes et en cration de prsentations est essentielle. Bonne connaissance des diffrents systmes et technologies en pharmacie, incluant les outils de planification et de gestion tels quAssystRx, Kroll, Healthwatch, Accuro, les scribes en intelligence artificielle et MedMe. Sens des affaires : Bonne comprhension des principes d'amlioration oprationnelle, de planification stratgique et de croissance en entreprise. Rsolution de problmes : Capacit innover et appliquer des approches cratives de rsolution de problmes pour amliorer les processus et atteindre les objectifs organisationnels. Communication : Excellentes comptences en communication crite et verbale en anglais et en franais, avec la capacit de transmettre clairement des informations complexes divers publics. Leadership et collaboration : Solides comptences en collaboration avec la capacit d'influencer et d'engager les parties prenantes dans toutes les fonctions. Capacit travailler efficacement avec des quipes diverses et des styles de travail varis. Adaptabilit et initiative : Capacit grer plusieurs priorits, s'adapter aux demandes changeantes et prendre l'initiative pour relever les dfis. Certificats, licences ou inscriptions Doit tre un pharmacien agr au Canada. Doit possder un permis de conduire valide. Type de poste Temps plein Les visites sur le terrain partout au Canada reprsenteront 35 % du temps de travail. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the AssociateOwners, you will get experience unique to the retail industry while working for an awardwinning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, coworkers, customers and community. How Youll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are openminded, responsive to change and up to the challenges provided in a fastpaced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. Please note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / chelle salariale lembauche :$120,000.00 - $154,000.00 per year / 120.000,00$ - 154.000,00$ (per year / par an) A candidates experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. #J-18808-Ljbffr