Job Title

Klassen is a family company built over generationsrooted in hard work, innovation, and a commitment to create value that lasts. Since 1963, weve grown from a single truck into a trusted supplier across 40 states and provinces. We are at an inflection point. We are scaling rapidly with a trajectory to double in size every three years, complexity is increasing, and we are bringing our technology infrastructure in-house to support our next phase of growth. About the role This is a working manager role. You will lead a small (and growing) IT team, starting with a Tier 1 Support Technician, while staying highly handson with escalations, cloud infrastructure, and process. You''''re not inheriting a mature department you''''re building one. Your direct manager (the CIO) is based in Squamish. While our largest offices are in Abbotsford and NewWest, you may operate in a hybrid capacity elsewhere in BC. You will play a meaningful role in helping establish an internal tech team and operating rhythm centred in the SeatoSky corridor. The Geographic Reality: We are a highly distributed operations company. While our leadership hubs are in the lower Mainland, our physical operations and logistics networks span across southern BC, and Washington. This is not a singlesite IT job. You must design resilient, cloudfirst technology that works across geography and time zones, utilizing zerotouch deployments so our field staff never miss a beat. How We Operate (The Klassen Code) We are not a standard corporate environment. Our internal battle cry is ''''Create value or die.''''We expect our technical leaders to operate with a businessfirst mindset: Productivity (Eliminate Waste): You aren''''t here to build technology for technology''''s sake. You are here to build systems that optimize our value streams, eliminate nonvalueadding activities, and increase our returns. We Improve (No thumbsucking): We don''''t complain about broken processes; we gather data, design solutions, and fix them. We take action. Own Your Freedom: Freedom to act comes with the responsibility to own outcomes. We empower you to make big technical decisions, and we expect you to execute them with diligence and care. Share the Spoils: We align our team with longterm value creation through our ''''K-bucks'''' profitsharing program. When the company grows, you grow. What You Will Do (The Mission): The Friendly Handover (Priority 1): We are bringing IT inhouse for scale, not because of bad blood. You will execute a collaborative takeover of our Microsoft 365 tenant and Azure Entra ID environment. Our outgoing MSP is fully cooperative, providing fallback redundancy, institutional knowledge, and transition guidance so you aren''''t flying blind. Lead the IT Team: Directly manage the support technician(s) set expectations, coach daily, and develop them over time. Own the support queue: monitor response times, spot bottlenecks, and ensure employees aren''''t left waiting. Distributed Asset Management: Procure and manage a growing fleet of workstations and iPads across North America using modern MDM tools (Intune/Autopilot) so hardware can be dropshipped and automatically provisioned. Build Process: Define and improve how IT works internally: support workflows, documentation standards, escalation paths, and change management. The Tech Stack (What You Will Work With) The NonNegotiable Core: Microsoft 365. You must be an expert in maximizing the native value of Entra ID , Microsoft Defender , and Intune (Autopilot / iOS MDM). The Peripheral Stack (You Choose): We have a dedicated budget allocated for Managed Detection & Response (MDR), EDR, Immutable Backups, Remote Support, and Documentation. You have the autonomy to evaluate and procure the bestinclass tools you trust. Legacy (To be deprecated): Windows Server (OnPremise Active Directory). What You Need to Qualify: 5+ years in IT support or infrastructure roles, with at least 2 years in a team lead or management capacity. The ''''PlayerCoach'''' Mindset: You don''''t manage from a distance. You''''re in the queue when needed, troubleshooting alongside your tech, and handling the hard problems yourself. Operationally Focused: Every decision you make tooling, process, hiring is filtered through ''''does this help the organization operate better?'''' Migration Veteran: Comfortable administering Microsoft 365 environments, including Entra ID and Intune. Experience with Active Directory to Entra ID migrations or tenanttotenant Microsoft migrations is a strong plus, but not required. Were open to partnering with external specialists for portions of this work. The Reality Check: This is handson. You will be in tickets. You will take escalation calls. You will have direct conversations with leadership about priorities and direct coaching conversations with your team. The role is part leadership, part technical, part operations and that balance shifts daily. If you want a management title without the work that comes with it, this isn''''t it. But if you want to build a team, shape how IT works for a growing organization, and have genuine ownership over the outcome? Let''''s talk. #J-18808-Ljbffr