Job Title

Overview Lightspeed is seeking an AI Enablement Specialist , who will serve as the hands-on champion for our Enterprise Search & No-Code Agentic AI Platform. Reporting to the Head of IT, this hybrid role bridges technical implementation and business adoption, driving the cultural shift toward an Agent-Powered Workforce. Youll deliver expert training, provide advanced technical enablement, and help teams identify and validate high-impact AI use cases through our AI Labs methodology. What youll be responsible for Providing Level 2/3 technical enablement for complex issues related to AI agent development, workflow logic, and tool integrations Assisting the business with platform configuration and connector integrations (e.g., Google Workspace, Slack, ServiceNow), ensuring permissions fidelity and accurate data ingestion Building, testing, and iterating on proof-of-concept (POC) No-Code Agents to demonstrate feasibility and business value Owning and prioritizing the Agentic AI backlog, aligning initiatives with high-value, repeatable tasks identified through AI Labs Supporting and enabling the successful adoption of Project Sidekick across the organization Maintaining expert-level knowledge of the Agent Builder environment and interconnected productivity tools (e.g., Atlassian, Miro, Monday.com) Designing, developing, and delivering high-impact training curriculum focused on advanced Enterprise Search and agent utilization Training and managing a decentralized network of internal AI Champions to scale adoption across departments Partnering with P&C and Communications to execute internal marketing strategies that drive awareness and showcase successful use cases Facilitating AI Labs workshops, guiding teams through workflow mapping and pain point identification Validating and qualifying AI use cases by translating business needs into measurable, technically feasible Agent requirements Contributing as part of the wider IT team to achieve organizational objectives, even when it extends beyond the immediate scope of the role What youll be bringing to the team Proven experience developing and training others on low-code/no-code automation platforms such as Glean, Relevance.ai, Zapier, Workato , or similar enterprise automation tools Deep familiarity with productivity and collaboration tools such as Slack, Google Workspace, Workday, Monday.com, Atlassian, and ServiceNow Exceptional public speaking, presentation, and curriculum development skills, with the ability to lead technical workshops for non-technical audiences Strong conceptual understanding of API integrations, data indexing, and cloud environments (e.g., GCP) Demonstrated ability to analyze and map business processes to define measurable automation opportunities Strong problem-solving acumen with an ownership mindset Clear and approachable communication style, able to translate technical concepts into practical business value Ability to work and contribute as part of a globally distributed team As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. Nice to have Experience supporting enterprise search platforms or internal AI copilots Background in business process optimization or digital transformation initiatives Experience building internal communities of practice or champion networks Whats in it for you? Ability to do your job in a truly flexible environment Exposure to modern and proven AI and automation technologies Opportunity to shape how an Agent-Powered Workforce operates at scale Opportunity to join a fast-paced, high-growth company Tons of growth opportunities into technical, strategic, or people leadership roles Work in a team big enough for growth but lean enough to make a real impact and enjoy a range of benefits thatll keep you happy and healthy and (not) hungry: Lightspeed RSU program (we are all owners) Unlimited paid time off policy A variety of snacks, coffee, and teas are always accessible and available in the office kitchen and on Tuesdays, Wednesdays, and Thursdays lunch is served Paid leave assistance for new parents Health insurance People Experience work from pretty much anywhere in the world for 60 days a year Health and wellness benefits Lightspeed is an equal opportunity employer. We carefully consider a wide range of factors when determining compensation, including skill set, qualifications, experience, and market data. The total compensation for this position is expected to be in the range of $85k-100k CAD for candidates hired in Ontario. Lightspeed provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. This compensation information is specific to Ontario postings and reflects the amount Lightspeed is willing to pay at the time of this posting. Lightspeed uses AI-enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place youre proud to come to every day. For a glimpse into our world check out our career page here. Who we are Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreals gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed''''s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montral, Canada in 2005, Lightspeed is dual-listed on the NYSE and TSX. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Note: This description is a formatted refinement of the original content and may include generalized statements for readability. Actual application details may vary by location and internal policy. Where to from here? Click through to our official career page for the latest information. #J-18808-Ljbffr