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Overview Posting Deadline: Please submit your application by 11:59 PM PST, March 24, 2026 Position Type: Permanent Together, Lets Do Great Things! We''re a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery Islands and North Central BC. Joining us is your chance to work, and do good, locally. We are looking for a Chief Information & Digital Officer (CIDO) , so if you are passionate about strategic leadership over the enterprise technology ecosystem to ensure technology investments translate into improved member experience, organizational efficiency, and longterm resilience, we would like to hear from you. Responsibilities Whats the role? Reporting to the Chief Executive Officer, the Chief Information & Digital Officer (CIDO) is a core member of the executive leadership team, accountable for enabling the organizations strategy through modern, secure, and scalable technology and payments capabilities. The CIDO provides strategic leadership over the enterprise technology ecosystem, including enterprise architecture, core banking platforms, digital and mobile applications, cybersecurity, cloud infrastructure, and data enablement. This role ensures technology investments translate into improved member experience, organizational efficiency, and longterm resilience. Your duties will include: Core Duties and Responsibilities (Highlights) Set enterprise technology and payments strategy aligned to organizational priorities and long-term direction. Provide insight-driven recommendations to enable executive and board decision-making, informed by performance, trends, and regulatory change. Lead divisional planning, investment prioritization, and governance to ensure disciplined execution and value realization. Oversee the enterprise technology ecosystem, including core banking, digital channels, enterprise applications, integration architecture, and cloud services. Drive digital enablement and modernization (automation, workflow, scalable platforms) to improve member and employee experience. Establish enterprise data and analytics strategy, including data governance, quality, security, and insight-driven decision-making. Own the enterprise payments strategy and roadmap, including modernization and readiness for RTR, ISO 20022, and emerging payment models. Ensure payments and technology platforms are secure, resilient, scalable, and cost-effective, with clear accountability for performance and availability. Lead privacy, compliance, and technology/data/payments risk governance, including cybersecurity, resilience, regulatory readiness, and fraud controls. Build and lead high-performing Technology and Payments teams; partner with executive peers and represent the organization externally as a technology and payments leader. Qualifications What are we looking for? Successful completion of a bachelors degree or diploma in a related discipline (e.g., Commerce and Business Administration) requiring a minimum of 4 years of full-time study or equivalent. A minimum of seven (7) years IT leadership experience including deep expertise in enterprise systems, cybersecurity and digital transformation. Minimum seven (7) years of senior financial management, risk, or audit experience in a financial institution. Minimum of fifteen (15) years of progressive experience in the financial services industry or relevant field, including at least ten (10) years in a senior leadership or executive role. Advanced understanding of credit union operations, principles and values. Proven ability to lead complex business environments, develop high-performing teams, and drive organizational strategy. Specialized expertise in the functional area of responsibility is required. About Us Who are we? Established in 1946, Coastal Community Credit Union puts people''s needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC. Were proud of the legacy weve built and the things that make us who we are: Were 100% member-owned, with all decisions made locallyright here in BC. Were a growing organization with $5.6 billion in assets under management. Coastal Community helps improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, plus our wide range of online and digital services. We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising. At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individuals unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities. Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture thats second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success! Career Band Range (Annual Salary) - $229,600.00 to $287,000.00 The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role. If this role resonates with your passion and skills, we would love to hear from you! #J-18808-Ljbffr