Job Title

Flight Centre - Sr. Salesforce Solutions Architect - Vancouver, Canada Job no: 530040-B Brand: Product and Technology Work type: Full time Location: British Columbia Categories: Digital and Technology Sr. Salesforce Solutions Architect Flight Centre Travel Group (FCTG) is one of the worlds largest travel retailers and corporate travel managers. The company is headquartered in Brisbane, Australia and operates in 23 countries with global presence across leisure and corporate travel. Our purpose is to open up the world for those who want to see. About The Opportunity Flight Centre Travel Group (FCTG) is seeking an experienced Salesforce Sr. Solution Architect to join our global technology team. As a Salesforce Sr. Solution Architect, you will play a pivotal role in architecting and designing innovative solutions on our Salesforce platform, driving digital transformation, and enhancing customer experiences across our travel ecosystem. Following the modernization of our legacy Salesforce instance, we are focused on leveraging cutting-edge Salesforce technologies to enable business growth and operational excellence. Our Salesforce implementation spans the entire customer lifecyclefrom Marketing Cloud engagement and Sales Cloud automation to Service Cloud operations and advanced support capabilities. We are expanding our omnichannel presence with Service Cloud Voice, Einstein AI, Agentforce, and Data Cloud integrations. This role offers an exceptional opportunity to shape the future of travel technology at the world''''s leading travel company, working with the latest Salesforce innovations and contributing to enterprise-level digital transformation initiatives. Key Responsibilities Solution Architecture & Design Own the end-to-end solution architecture for Salesforce applications across Sales, Service, Experience, and Platform capabilities. Design scalable, secure, and resilient Salesforce solutions using Apex (where required), Lightning Web Components (LWC), Flows and Declarative Automation, Salesforce APIs (REST / SOAP), Platform Events, and Event-Driven Architecture. Define architectural patterns and standards aligned with Salesforce best practices and enterprise principles. Translate complex business, functional, and non-functional requirements into clear, well-documented solution designs. Lead solution design discussions and architecture reviews with business stakeholders, product teams, developers, and external partners. Drive the introduction and adoption of Einstein, Agentforce, and AI-enabled capabilities into platform solutions where they deliver measurable value. Platform Architecture, Governance & Quality Ensure solutions meet performance, scalability, security, and compliance requirements across regions and orgs. Define and enforce governor-limit-aware design patterns, security models, and data access strategies. Review and approve technical designs and key implementation decisions. Establish architectural guardrails to balance speed of delivery with long-term maintainability. Partner with development leads to ensure quality, testability, and operational readiness of solutions. Integration & Data Architecture Design Salesforce-centric integration architectures with internal and external systems using established Salesforce integration patterns. Define system-to-system communication models including API-led integrations, event-driven integrations, near-real-time and batch data synchronization. Provide architectural oversight for data models, data flows, validation, and data quality across the ecosystem. Collaborate with enterprise and integration architects to ensure alignment with broader technology landscape. Delivery Enablement & Technical Leadership Partner with the Product Owner to shape solutions that meet business objectives while remaining scalable and sustainable. Provide technical leadership and guidance to Salesforce developers and delivery teams. Act as the escalation point for complex technical and architectural decisions. Support delivery teams through design clarification, trade-off analysis, and solution optimization. Enable consistent delivery through reusable patterns, reference architectures, and shared components. DevOps, Environments & Release Strategy Define and support environment strategies, deployment models, and CI/CD best practices for Salesforce. Ensure solutions align with established DevOps pipelines, version control standards, and change management processes. Partner with release management to reduce deployment risk and improve release velocity across environments. Continuous Improvement & Innovation Stay current with Salesforce releases, roadmap changes, and emerging platform capabilities. Continuously assess and improve platform architecture to reduce technical debt and improve agility. Proactively identify opportunities to leverage AI, automation, and platform enhancements to increase productivity and business value. Influence platform strategy by identifying gaps, risks, and future-state improvements. Documentation & Deliverables Own and maintain high-quality architecture documentation including: Solution Architecture Diagrams: End-to-end view of Salesforce components, integrations, data flows, and system interactions. Integration and Data Flow Designs: System-to-system flows, integration patterns, event models, and data ownership definitions. Architecture Decision Records/Log: Documented design decisions, alternatives considered, trade-offs, and rationale. Non-functional Requirements: Performance, scalability, security, availability, compliance, and data residency considerations mapped to solution components. Architecture Principles, Standards & Guardrails: Declarative vs code rules, integration standards, security patterns, and design constraints. Reference Architectures & Reusable Patterns: Approved solution patterns to accelerate delivery and ensure consistency across teams. Security & Access Model Design: Role hierarchy, sharing model, permission set strategy, and data access controls. Integration Inventory & API Contracts: Catalogue of integrations, payload schemas, authentication models, SLAs, and versioning approach. Environment, Deployment & Release Strategy Inputs: Environment purpose, deployment sequencing, CI/CD alignment, and release risk mitigation. Future-State Architecture & Technical Debt Register: Target-state designs, known gaps, risks, and a clear remediation or evolution path. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Bachelors degree in a related field is desirable but not mandatory. Equivalent practical experience designing and delivering enterprise Salesforce solutions may be considered in lieu of some formal education or certifications. Salesforce Certifications Required Salesforce Certified Platform Developer I Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Platform App Builder Salesforce Certified AI Associate Preferred Salesforce Platform Developer II Sales Cloud Consultant Service Cloud Consultant Salesforce Certified AI Specialist At least two certifications from the Salesforce Architect Path , such as Integration Architecture Designer Data Architecture Designer Sharing & Visibility Designer Enterprise & Integration Architecture (Desirable) Formal or practical training in distributed systems & integration patterns API design and event-driven architectures Identity, security, and access management concepts Familiarity with architecture frameworks or methods (eg. TOGAF concepts, C4 model) 10+ years of project experience in a hands-on solution and architecture design role Salesforce Sales and Service Cloud implementation Salesforce Omni-Channel Salesforce Service Cloud Voice Salesforce Einstein Salesforce Agentforce Salesforce Data Cloud Strong working knowledge of Salesforce out-of-the-box functionality, security, and best practices Firm understanding of object-oriented techniques Strong understanding of the Software Development Life Cycle (SDLC) within Agile/Scrum teams. Familiarity with Salesforce integration patterns and API-based integrations. DevOps-enabled Salesforce teams. AI (LLM, Generative, Agentic) Experience in the travel industry is considered an asset but not required Work Perks - Whats in it for you FCTG offers benefits and a culture that supports our people as a key asset. We provide employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate successes at regular events and gatherings. Use your smarts: Our people use quick thinking and expertise to figure things out. Love for travel: A passion for travel that reflects in our service. Personal connections: We are a big business built on personal relationships. Diversity, Equity & Inclusion : DEI initiatives and inclusive recruitment practices. A career, not a job: Genuine opportunities for growth and evolution. We back our people: Committed to supporting every employees development. Giving Back: CSR programs, volunteering, and charitable partnerships. Benefits Include: Generous paid time off policy Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits including extended health care, dental and vision Insurance including life, AD&D, critical illness, long term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match Global career opportunities in a network of brands and businesses #LI-SM1#FCB#LI-Onsite Location Vancouver, Canada Salary : This posting indicates an anticipated annual salary of $159,000 - $168,000 . Base salary is dependent on experience, location, and requirements. This posting reflects an active vacancy we are seeking to fill. We welcome applications from diverse experiences. As part of our recruitment process, AI tools may assist in screening and assessment. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. We value an inclusive and supportive workplace that reflects the diversity of our society. We provide a barrier-free recruitment process and welcome accommodation requests by contacting our Recruitment Team at [email protected] Applications close: 20 Mar 2026 Pacific Daylight Time Back to search results | Apply now | Refer a friend #J-18808-Ljbffr