Job Title

Flight Centre - Sr. Salesforce Solutions Architect - Toronto, Canada Apply now Refer a friend Job no: 530040-A Brand: Product and Technology Work type: Full time Location: Ontario Categories: Digital and Technology Sr. Salesforce Solutions Architect Flight Centre Travel Group (FCTG) is one of the worlds largest travel retailers and corporate travel managers. The company is headquartered in Brisbane, Australia and operates in 23 countries with a global network of over 90 countries through company-owned businesses and independent licensees. Our purpose is to open up the world for those who want to see. To learn more about Flight Centre Travel Group please click HERE About The Opportunity Flight Centre Travel Group (FCTG) is seeking an experienced Salesforce Sr. Solution Architect to join our global technology team. As a Salesforce Sr. Solution Architect, you will play a pivotal role in architecting and designing solutions on our Salesforce platform, driving digital transformation, and enhancing customer experiences across our travel ecosystem. Following the successful modernization of our legacy Salesforce instance, we are focused on leveraging cutting-edge Salesforce technologies to enable business growth and operational excellence. Our Salesforce implementation spans the entire customer lifecyclefrom Marketing Cloud engagement and Sales Cloud automation to Service Cloud operations and advanced support capabilities. Were expanding our omnichannel presence with Service Cloud Voice, Einstein AI, Agentforce, and Data Cloud integrations. This role offers an exceptional opportunity to shape the future of travel technology at the worlds leading travel company, working with the latest Salesforce innovations and contributing to enterprise-level digital transformation initiatives. Key Responsibilities Solution Architecture & Design Own the end-to-end solution architecture for Salesforce applications across Sales, Service, Experience, and Platform capabilities. Design scalable, secure, and resilient Salesforce solutions using Apex, Lightning Web Components (LWC), Flows and Declarative Automation, Salesforce APIs (REST/SOAP), Platform Events, and Event-Driven Architecture. Define architectural patterns and standards aligned with Salesforce best practices and enterprise principles. Translate complex business, functional, and non-functional requirements into clear, well-documented solution designs. Lead solution design discussions and architecture reviews with business stakeholders, product teams, developers, and external partners. Drive the introduction and adoption of Einstein, Agentforce, and AI-enabled capabilities into platform solutions where they deliver measurable value. Platform Architecture, Governance & Quality Ensure solutions meet performance, scalability, security, and compliance requirements across regions and orgs. Define and enforce governor-limit-aware design patterns, security models, and data access strategies. Review and approve technical designs and key implementation decisions. Establish architectural guardrails to balance speed of delivery with long-term maintainability. Partner with development leads to ensure quality, testability, and operational readiness of solutions. Integration & Data Architecture Design Salesforce-centric integration architectures with internal and external systems using established Salesforce integration patterns. Define system-to-system communication models including API-led, event-driven integrations, near-real-time and batch data synchronization. Provide architectural oversight for data models, data flows, validation, and data quality across the ecosystem. Collaborate with enterprise and integration architects to ensure alignment with broader technology landscape. Delivery Enablement & Technical Leadership Partner with the Product Owner to shape solutions that meet business objectives while remaining scalable and sustainable. Provide technical leadership and guidance to Salesforce developers and delivery teams. Act as the escalation point for complex technical and architectural decisions. Support delivery teams through design clarification, trade-off analysis, and solution optimization. Enable consistent delivery through reusable patterns, reference architectures, and shared components. DevOps, Environments & Release Strategy Define and support environment strategies, deployment models, and CI/CD best practices for Salesforce. Ensure solutions align with established DevOps pipelines, version control standards, and change management processes. Partner with release management to reduce deployment risk and improve release velocity across environments. Continuous Improvement & Innovation Stay current with Salesforce releases, roadmap changes, and emerging platform capabilities. Continuously assess and improve platform architecture to reduce technical debt and improve agility. Proactively identify opportunities to leverage AI, automation, and platform enhancements to increase productivity and business value. Influence platform strategy by identifying gaps, risks, and future-state improvements. Documentation & Deliverables Own and maintain high-quality architecture documentation including: Solution Architecture Diagrams, Integration and Data Flow Designs, Architecture Decision Records/Log, Non-functional Requirements, Architecture Principles, Standards & Guardrails, Reference Architectures & Reusable Patterns, Security & Access Model Design, Integration Inventory & API Contracts, Environment, Deployment & Release Strategy Inputs, Future-State Architecture & Technical Debt Register. Contribute to a safe, inclusive, and accessible work environment for Flighties. Experience & Qualifications Bachelors degree in a related field is desirable but not mandatory. Equivalent practical experience may be considered in lieu of formal education or certifications. Salesforce Certifications Required: Salesforce Certified Platform Developer I, Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Platform App Builder, Salesforce Certified AI Associate Preferred: Salesforce Platform Developer II, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Certified AI Specialist At least two certifications from the Salesforce Architect Path, such as Integration Architecture Designer, Data Architecture Designer, Sharing & Visibility Designer Enterprise & Integration Architecture (Desirable): Training in distributed systems & integration patterns, API design and event-driven architectures, identity, security, and access management concepts, TOGAF/C4 familiarity. 10+ years of project experience in hands-on solution and architecture design Salesforce Sales and Service Cloud implementation, Omni-Channel, Service Cloud Voice, Einstein, Agentforce, Data Cloud Strong working knowledge of Salesforce out-of-the-box functionality, security, and best practices Understanding of SDLC within Agile/Scrum Familiarity with Salesforce integration patterns and API-based integrations DevOps-enabled Salesforce teams AI (LLM, Generative, Agentic) Experience in the travel industry is an asset but not required Work Perks - Whats in it for you: FCTG offers generous employee benefits and perks, a strong culture, and opportunities for growth. Have fun: A desire to have fun is at the heart of what we do. Reward & Recognition: Regular events and recognition opportunities. Use your smarts: Teams use quick thinking and expertise to solve problems. Love for travel: Passion for travel and helping others experience travel. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: DEI initiatives, inclusive recruitment, and equity assessments. A career, not a job: Genuine opportunities to grow and evolve. We back our people: Commitment to supporting employee development. Giving Back: CSR programs, volunteering, and charitable partnerships. Benefits Include: Generous paid time off, travel perks, health & wellness programs Group benefits, life insurance, AD&D, critical illness, long-term disability RRSP/RPP with matching, tuition reimbursement Employee Share Plan with Australian Stock Exchange option Global career opportunities #LI-SM1#FCB#LI-Onsite Location Toronto, Canada If this sounds like the opportunity you have been waiting for, APPLY NOW. Salary: $159,000 - $168,000 annually. Base salary depends on experience, location, and requirements. This posting reflects an active vacancy. We welcome applications from diverse experiences. Only those selected will be contacted. As part of our recruitment process, AI tools may assist in screening and assessment. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group is committed to an inclusive, respectful, and diverse workplace. We are committed to a barrier-free recruitment process and accommodate needs upon request. Please advise accommodation needs by contacting our Recruitment Team at [email protected] Travel Weekly Magellan Awards: Silver, 2023; GBTA WINiT Top 50 (20182025); CHHR 5-Star DEI (2023, 2024); Seramount Inclusion Index (202325); Newsweek Americas Greatest Workplaces for Diversity (2024); Benefits Canada Health/Wellness (2023, 2025); OutThere Inclusive Travel (2025); Canadian HR Awards (2025) Applications close: 20 Mar 2026 Eastern Daylight Time Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App #J-18808-Ljbffr