Job Title

Manager, Global Client Experience and Insights page is loaded## Manager, Global Client Experience and Insightslocations: Toronto, Ontariotime type: Full timeposted on: Posted Todayjob requisition id: JR00121350You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. You''''ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you''''ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:*******Please note this is a 2-Year contract opportunity*******About the role:**Reporting to the Director, Global Client Experience and Insights, the Manager of Global Client Experience and Insights will leverage data and insights to evolve Sun Lifes Client experience strategy. The successful candidate will execute Client insights work and integrate Client feedback sources to provide a comprehensive Voice of the Customer lens to the organization.This role will require an expert-level understanding of market research and consumer insights, quantitative research expertise, data analysis proficiency (e.g., in SPSS/SAS), strong storytelling skills, and advanced knowledge of Qualtrics, Microsoft Excel and PowerPoint.* Develop and execute CX listening and measurement projects to support the global Sun Life organization. This includes comprehensive use of both quantitative and qualitative methodologies* Analyze attitudinal survey data and behavioural Client data to identify insights that support the development and execution of CX strategy* Influence Business Group partners and corporate stakeholders to build alignment and drive adoption of CX improvement recommendations* Maintain knowledge of trends in Client experience across any industry and/or region to inform and provide context for Sun Life-specific insights gathered* 8 to 10 years of market research experience, with preference given to those with both client and vendor experience* 2 to 3 years of experience using Qualtrics to setup, program, field and analyze results from Client satisfaction studies is required* Bachelors degree in business, Marketing, Market Research, Consumer Behavior or equivalent* Proficiency with statistical analysis software (SPSS/SAS/R) and Microsoft Office platforms (notably Excel and PowerPoint)* Demonstrated expert level knowledge in all facets of Market Research* Strong curiosity and demonstrated interest in Artificial Intelligence applications to enhance Client Experience and Insights measurement and analysis* Demonstrated history of developing complex market research programs that have led directly to business line success* Exceptional communication, writing and presentation skills* Strong project management skills with the ability to balance multiple projects simultaneously* Passion for being a Voice of the Customer advocate within an organization and an ability bring this mindset to the table when working with diverse business line leaders* High level of initiative to prioritize work amidst competing demands and to take projects from the briefing phase to the delivery of final reports/presentations with minimal supervision* High degree of self-awareness and understands their impact on others* An effective listener who seeks to understand first and offers positive/flexible solutions to problems* A team player who works well with cross-functional teams across the enterprise* Energetic, self-starter who enjoys sharing insights in creative and engaging ways**Preferred Skills:*** Experience using Tableau as a data visualization tool to report on survey research results an asset**Unique Requirements:*** Able to accommodate early morning and late evening meetings 1-2 times per week to support business partners in Asia time zones* Hybrid work environment* 20 vacation days* A friendly, collaborative, and inclusive culture* Flexible Benefits from the day you join to meet the needs of you and your family* The opportunity to move along a variety of career paths with amazing networking potential* Access to our Global Learning Centre, available 24/7 for your learning needs* Wellness programs that support the three pillars of your health mental, physical and financial**Recent Awards:*** We are honoured to be recognized as a 2022, 2023, 2024 and 2025 **Best Workplaces in Canada** by Great Place to Work(R) Canada* Great Place to Work(R) list for **Best Workplaces for #HybridWork** 2022* Great Place to Work(R) list for **Best Workplaces for Professional Development in Canada** 2022* Named **Best Places to Work** by Glassdoor, 2021 and 2023The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.**Salary Range:**80,000/80 000 - 128,000/128 000**Job Category:**Marketing**Posting End Date:**22/03/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you and your career can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**Were a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant Theres power in numbers. As part of Sun Lifes growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, were driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.Join a top employer for a brighter future. Visit #J-18808-Ljbffr