Job Title

PermanentType of ContractPermanentSchedule: Full-TimeFull Time / Part Time?Full-TimePosting dateAdvisory services, Commercial bankingA career as a Commercial Manager, Sales Support team Team within Commercial Banking at National Bank means leading Account Representative teams responsible for commercial financing, transactional services, client onboarding, and investment-related activities.This role plays a critical part in ensuring operational excellence, strong risk management, and a high-quality client experience through effective leadership, sound judgment, and continuous improvement. The Commercial Manager provides consistent oversight across the full Account Representative mandate, enabling scale, standardization, and strong execution across regions. Lead and manage a team of Account Representatives and Senior Account Representatives responsible for:Commercial financing activitiesTransactional and cash management servicesClient onboarding and account openingInvestment-related processing and supportProvide coaching, guidance, and escalation management across all AR responsibilities, ensuring balanced coverage and endtoend accountabilityOversee daily operations and workload distribution to ensure service level commitments, quality standards, and turnaround times are metConduct oneonone meetings, coaching sessions, and annual performance reviewsDesign and deliver training programs that strengthen technical expertise, product knowledge, and risk awareness across the full AR mandateMonitor team capacity and ensure timely, accurate case management within CRM and operational systemsOperational Oversight & Risk Control :Ensure accurate execution of Account Representative responsibilities, including:Account openings (ICOP, crossborder banking, overnight rate facilities)Online banking and cash management setupsCredit facility setup and processing, including investment productsCommercial financing activities, including derivatives (SWAPs), risk replacement lines, and Letters of CreditValidate documentation quality and audit readiness across ICOP, Unison, Oscar, and CRM platformsImplement appropriate risk controls and manage escalations with clients and internal partnersEnsure adherence to internal policies, procedures, and operational standardsStrategic Alignment & Continuous Improvement :Collaborate with Sr Commercial Manager to align team objectives with organizational and regional prioritiesDrive process optimization, standardization, and change management initiatives across the Account Representative functionIdentify trends, risks, and opportunities to improve efficiency, quality, and client experienceSupport continuous improvement initiatives that reduce rework, improve cycle times, and strengthen controlsOversee adherence to regulatory requirements and internal governance standardsReview compliance issues, manage exceptions, and ensure timely resolutionClient Service & Escalation Management :Act as the primary escalation point for complex client, operational, and risk-related issuesContribute to a consistent, high-quality client experience across all AR-supported activities You will report to the Senior Commercial Manager (British Columbia).You will lead an Account Representative team with endtoend responsibility across financing, transactional, onboarding, and investment activities, ensuring consistent execution and strong collaboration across Commercial Banking. Bachelor''s degree in Business, Finance, or a related field~710 years of banking experience, including a minimum of 3 years in a leadership role~ Strong knowledge of commercial banking operations, including:~ Commercial financing~ Demonstrated experience coaching, developing, and engaging highperforming teamsExperience managing operational risk, compliance, and audit readinessProven ability to prioritize work, manage volume, and lead teams in a dynamic environment Languages:EnglishDiversity & InclusionEmotional IntelligenceRisk ManagementStress ManagementIn addition to competitive compensation, upon hiring you''ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Flexible group insurance Generous pension plan Employee and Family Assistance Program Preferential banking services Opportunities to get involved in community initiatives Telemedicine service Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.We''re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Une carrire en tant que ConseillerAs a Senior Legal Advisor in the Legal