Job Title

Contract (12 month contract to start possibility for FT) Toronto, Canada Cluep is looking for Responsibilities Client & Post-Sale Relationship Management: - Serve as the strategic point of contact for assigned clients post-sale. - Own ongoing client engagement, ensuring proactive communication and long-term relationship development. - Lead wrap reporting and review meetings, transitioning performance insights into forward-looking planning conversations. - Drive upsells and incremental growth initiatives across existing accounts. - Maintain visibility into pipelines and forecasting opportunities. - Identify expansion opportunities and partner with Sales on cross-brand or net-new introductions when appropriate. Campaign Execution & Performance: - Develop deep expertise in Clueps AI offerings and underlying product capabilities. - Oversee multiple client initiatives to ensure successful launch, delivery, and performance. - Support and quality-check pre-launch processes including kick-off calls, targeting generation, and asset collection. - Partner closely with Operations to monitor campaigns and identify optimization opportunities. - Ensure high-quality client reporting with clear performance insights and recommendations. - Prepare and oversee post-campaign wrap reporting and assist in case study development. - Assist in high-level proposal development and strategic positioning of Clueps AI solutions. - Support smooth transition from new business acquisition to ongoing account growth ownership. - Proactively surface growth opportunities uncovered through performance analysis and client engagement. - Mentor and guide Account Managers in daily execution and client management. - Provide coaching on reporting, optimization strategy, communication, and growth identification. - Act as escalation point for client challenges when needed. - Ensure consistency and quality across client deliverables. Internal Contribution: - Actively contribute feedback and ideas to improve tools, processes, and product offerings. - Support leadership in refining post-sale workflows and growth strategies. Required Qualifications and Skills: - 5+ years of experience in Digital Media (agency, publisher, or Ad Tech). - Demonstrated experience driving upsells or account expansion. - Experience mentoring or leading junior team members. - Strong analytical skills; advanced proficiency in Excel. - Excellent communication and executive-level presentation skills. - Ability to manage multiple accounts and priorities in a fast-paced environment. Preferred Qualifications: - Experience contributing to or carrying revenue or quota-based growth targets. - Experience working with CRM systems (HubSpot, Salesforce, etc.). - Experience building forecasts or tracking revenue pipelines.Familiarity with AI-driven advertising platforms or data-driven media strategies. - Time off: 3 weeks of paid vacation, approx. 2 weeks off during holiday period and extended long summer weekends - Schedule: hybrid work model (3 days in office) and flexible start/end times - Well-being: extended health benefits and coverage - Culture: supportive team environment and inclusive work force - Social: semi-annual offsite social events, holiday and life celebrations, quarterly company wide all hands and more About Cluep Cluep is an AI company that helps brands advertise to people based on how they feel and what they see on social media. Using its advanced AI models to analyze publicly shared text, image, video and audio signals, Cluep delivers exceptional results for leading brands such as McDonalds, Microsoft, Toyota, Starbucks, Amazon, and many more across the globe. Founded by 3 young entrepreneurs (recognized in the 2020 Forbes 30 under 30), Cluep began working with advertising and media agencies in 2014. Since that time it has worked with hundreds of agencies, ran thousands of campaigns across North America and in Europe, and continues to develop new and industry leading advertising solutions as it expands its team. We are an equal opportunity employer and vow to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know by emailing our HR at [email protected] with the email subject being 'Accommodation Request for Interview Job Title' Qualified individuals are invited to submit an application by email to [email protected] . #J-18808-Ljbffr