Job Title

Ready to help shape the future of global media operations? Camphouse is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients. Youll play a key role in onboarding thousands of users across multiple markets, ensuring smooth operations, strong adoption, and an excellent customer experience. Youll join a fast-growing tech company where collaboration, structure, and innovation go hand in hand. About Camphouse Camphouse is a centralized media operations platform built for complex marketing campaigns. Trusted by global brands and agencies, we bring planning, execution, tracking, and reporting together in one system replacing scattered spreadsheets and fragmented tools with clarity, control, and collaboration. Our platform enables teams to work more efficiently across local and global campaigns, using AI-ready data to support smarter workflows and insights as marketing evolves. The role You will be part of a large international onboarding program, with a mission to ensure users get real value from the platform, projects stay on track, and communication between teams and markets runs smoothly. Youll collaborate closely with: - Our global Customer Success teams in EMEA, the US, and APAC - The Product team in Sweden - A global client team based in Europe - This role combines customer experience, operational support, project coordination, and training. What youll do Project & delivery: - Coordinate and support onboarding activities across North and South American markets. - Maintain project plans, timelines, and status reporting - Ensure milestones are met and risks are identified early Product & quality: - Gather user needs and translate them into structured product requirements - Lead UAT, testing, and feedback loops - Act as a bridge between users and product teams for bug prioritization and improvements Training & support: - Guide users through onboarding and tool adoption - Run regular training sessions and product updates - Maintain training materials and documentation - Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and an excellent customer experience Client & team collaboration: - Serve as a main point of contact for regional client stakeholders - Lead regular status meetings with both clients and internal teams - Ensure alignment on expectations, priorities, and delivery - Some international travel may be required depending on business needs. Who you are You bring: - 45 years of experience in project management, customer success, or a similar role (preferably in B2B SaaS or tech) - A bachelors degree in business, marketing, communications, project management, or a related field - Experience working in cross-functional and international environments - Comfort working in an operational, handson support role with ticketing systems (ServiceNow or similar) - Strong communication skills in English & Spanish (French is a plus) - A structured, proactive, and solution-oriented mindset wih a genuine interest in customer experience and process improvement What we offer - Competitive salary and benefits - The opportunity to work with a high-profile global client - A truly international and collaborative work environment - A role where your impact will be visible and meaningful - A fast-growing company with strong focus on innovation and quality Location: Canada #J-18808-Ljbffr