Job Title

Responsibilities Oversee all aspects of the hotels daily operations, ensuring consistent service standards across departments. Provide direct leadership to Front Office and resort services teams while collaborating closely with Facilities, Food & Beverage, and Housekeeping leadership. Maintain exceptional standards of physical presentation across guest areas, exterior spaces, and the overall property. Conduct regular property inspections and ensure operational standards are consistently upheld. Guest Experience Champion hospitality excellence and elevate the overall guest journey from arrival through departure. Continuously evaluate service standards, procedures, and policies to identify opportunities for improvement. Ensure guest feedback is reviewed and addressed with a proactive, solution-oriented approach. Financial & Strategic Performance Collaborate with senior leadership and department heads to support the hotels strategic and business plans. Monitor operational performance and respond proactively to market trends and operational challenges. Ensure the property meets or exceeds operational and financial objectives. Property & Asset Management Support capital improvement initiatives and renovation projects from an operational perspective. Monitor maintenance priorities and infrastructure needs, communicating effectively with senior leadership. Ensure effective use of property maintenance systems and operational tools. Serve as a visible leader and role model for the entire property team. Support department leaders in fostering a culture of accountability, collaboration, and service excellence. Provide mentorship, coaching, and operational guidance to help teams perform at their best. Partnerships & Community Engagement Represent the property with local partners, tourism organizations, and community stakeholders. Build and maintain relationships that support business success and strengthen the lodges connection to the destination. Requirements The successful candidate will bring strong operational leadership experience along with a passion for destination hospitality. Qualifications include: 35 years of hotel management experience at a strategic and operational level Strong background in Rooms Division, particularly Front Office leadership Proven ability to lead and motivate teams in a fast-paced hospitality environment Exceptional communication, coaching, and leadership skills Strong organizational ability and attention to detail Demonstrated ability to analyze trends and make informed operational decisions A proactive and solutions-focused leadership style Post-secondary education in Hospitality Management or a related discipline considered an asset Corporate Culture Working in the Canadian Rockies offers a rare combination of professional opportunity and lifestyle experience. Hospitality professionals here become part of a vibrant destination community while welcoming guests from across the globe to one of the most extraordinary landscapes in the world. For many leaders, it represents an opportunity to build meaningful career experience while living and working in a truly remarkable setting. Leadership opportunity at a destination mountain lodge Competitive compensation and benefits Access to unique destination experiences and outdoor recreation Hospitality and travel discounts Wellness and employee support programs The opportunity to work alongside a passionate hospitality team in an iconic setting I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to . #J-18808-Ljbffr