Job Title

Overview Job Description The Enterprise Mobility team is a world-class delivery group that builds and maintains the underpinnings of lululemons technology environment. We are multiple product and platform teams that share a passion for continuous and high-quality delivery and work closely with our internal teams and our business partners. With these business and technology partners we co-create a powerful roadmap to deliver amazing experiences to our guests with innovation, value and reliability. Responsibilities Act as SME Windows endpoint (device) management capabilities Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed environment Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to: Policy creation Task sequence creation, maintenance and troubleshooting Configuration profile development OS updating Application packaging and management Endpoint Security Automate and document standard operational procedures and processes Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience Keep up to date with, and use current technology and industry best practices and standard Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution Collaborate with other teams, both technical and non-technical Partner and work closely with: Operational and support teams Intermediate and Senior Engineers Occasionally participate in the implementation of projects Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization Practice inclusion and enjoy being a role model; listening, clearly and openly communicating, educating and informing Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point Participate in Community of Practice and project-based meetings Key tools and applications used by this role: ServiceNow Microsoft Configuration Manager (SCCM) Microsoft PowerShell Jira Confluence Inclusion and Equal Opportunity We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. To learn more about how we collect, keep, and process your private information, please review Insight Global''''s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years of relevant Enterprise Mobility Management (Windows) experience The Ability to: Maintain and troubleshoot solutions and remote management of device lifecycle in Microsoft Endpoint Configuration Manager (SCCM) Act as a level 3 escalation point for operational tickets in all aspects of Device Lifecycle Management Example: theres a bug or an issue (common vulnerability exploitation) comes through as a security vulnerability to the environment they would need to patch something Analyze and document trends and identify recommendations for solutions and streamlining Experience with: ServiceNow Microsoft Configuration Manager (SCCM) Intune Microsoft PowerShell Jira Confluence Good knowledge of Entra ID, Microsoft/Office 365, and Microsoft Defender for Endpoint Excellent analytical and problem-solving capabilities Comfort working in complex and large-scale environments Successful track record delivering quality results on complex cross-functional projects #J-18808-Ljbffr