Job Title

Overview The Opportunity: This is an amazing opportunity to be part of a high performing Payments team thats making public sector easier, smarter, and more transparent. The successful candidate will be responsible for gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with implementation managers, and other cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. This role combines technical expertise, creative problem-solving, and excellent communication skills. What Youll Do Technical Discovery: Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payments products and platforms. Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager. Translate business problems into actionable user stories for development teams. Implementation & Configuration Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products. Deliver high-quality solutions that meet initial requirements and core product functionality. Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing. Technical Subject Matter Expert Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams. Provide guidance on integrations, product functionality, and risk escalation during projects. Lead technical status calls with clients and report back status, risks and next steps to project team. Innovation & Collaboration Work with peers to establish best practices and execute technical improvements. Deliver proofs of concept and pilots to demonstrate platform value. Prepare for project retrospectives to share learnings and successful course corrections. Quality & Customer Success Ensure successful implementation of new product features with minimal bugs and high customer satisfaction. Maintain deadlines and quality standards across multiple active projects. Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation. Track accurate time on tasks for Billing Utilization Rate reporting. Who You Are Minimum 3 years experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing roles. Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems. Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders. Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions. Comfortable with public speaking and client interactions. Experience collaborating with product teams on new feature development and implementation. Understanding financial models and principles is a plus. Core Competencies Requirements gathering and analysis Technical problem-solving and creative thinking Excellent written and verbal communication skills with experience working with remote teams Self-driven learner and contributor to enablement materials Location This position will be hybrid with 3 days/week in our Oakville, ON office. Compensation $100K - 125K base salary. We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how youll contribute to the work ahead. AI Mindset at Euna Solutions This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process. What Its Like to Work at Euna Solutions At Euna Solutions, we foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with opportunities for professional growth and advancement. Here are some of the perks that Euna employees enjoy: Competitive wages. We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. Wellness days. Twice a year, Euna employees enjoy an extra day on top of the long weekend to decompress. Community Engagement Committee. Our committee looks for ways to give back to local communities through time, gifts and skills. Flexible workday. Well work with you to ensure a fit for you and the specific role youre interested in. Benefits. Health and dental benefits available. Culture committee. The culture team organizes events for holidays and occasions. About Euna Solutions Euna Solutions is a leading provider of cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. We support more than 3,400 organizations across North America and are recognized on Government Technologys GovTech 100 list. To learn more, visit www.eunasolutions.com. Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages: https://www.linkedin.com/company/eunasolutions/ We are committed to providing a comfortable and accessible interview process. If there are any accommodations our team can make, please let us know. For inquiries regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, accessible formats or arrangements will be provided as soon as practicable. #J-18808-Ljbffr