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Overview Job Title: Assistant Store Manager Reports To: Store Manager Location: Sherway Gardens, Toronto ON Salary: $19.60/hr + commission + bonus Requirements: 32-40hr/week open availability Our team at WOW! mobile boutique is passionate about providing the best-in-class wireless retail experience, focusing on a personalized customer experience with solutions from Canadas top wireless carriers. We offer an unbiased solution with a wide array of devices and accessories and aim to be Canadas premiere wireless retailer. Responsibilities Assist with leading a sales team in a dynamic, results-driven culture Lead by example in all sales behaviours, following the sales process Manage timekeeping, investigate and clear exceptions daily, and create schedules Lead daily sales huddles to set and track sales pace Ensure operational excellence by following and enforcing policies and procedures Maintain integrity with yourself and your team Manage store supplies and inventory Provide documented coaching to the team Check and process inventory RMAs daily or as needed Complete transactional audits daily and share results with the Manager for coaching Resolve customer escalations Attend and participate in required scheduled calls or webinars Conduct daily cleaning of all kiosk areas and maintenance of live demo devices Assume Store Manager duties when they are absent Handle Trade-In processing and shipping Be flexible to work a variety of shifts including evenings and weekends What were looking for Be Ready: initiate conversations with mall traffic; adapt in a fast-paced environment Be Real: be genuine and personalize customer interactions Be Great: committed to personal and professional growth; open to feedback and coaching 1-2 years of store supervision/management experience in retail, preferably wireless or electronics Detail-oriented and results-focused with ability to manage multiple priorities and urgency Comfortable with modern technology Flexible to work varied shifts including evenings and weekends Benefits Competitive wages 50% of your monthly wireless plan Unlimited commission structure Sales bonus based on store achievements Competitive group benefit package Physical Job Requirements Ability to lift 30-50 pounds Ability to stand for extended periods How We Hire The WOW! mobile boutique hiring process is fair, transparent, and people-first. Heres what to expect when you apply: Application Review: AI-assisted screening may be used to identify key skills and minimum requirements; results reviewed by the hiring team Interview Process: two-stage process with initial interview by phone or virtual, followed by in-person Store Visit for qualified candidates Background Check: successful candidates will undergo a background check in accordance with applicable laws We are committed to an inclusive and equitable hiring experience. Only selected candidates will be contacted. WOW! mobile boutique is an equal opportunity employer and a certified Great Place to Work in Canada. During recruitment, consent for criminal background checks is required. #J-18808-Ljbffr