Job Title

With a career at The Home Depot, you can be yourself and also be part of something bigger. Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Ensures Customer Satisfaction Following Home Depots GET Model of customer service including Greeting, Engaging, and Thanking the customer Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department Ask open ended questions about the customers projects in order to determine their needs and level of expertise Drives Sales Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need Educate customers about the whole project Using empowerment program when necessary to satisfy customers Follows all safety policies and procedures, Loss Prevention policies and procedures Customer Focus Travel Requirements ~ No travel requirements Working within a flexible schedule that may include evening and weekends Doors are frequently open, causing drafts and interior temperature changes High School Diploma or equivalent Minimum Years Of Work Experience ~1 to 2 years Retail or Trade experience an asset Other Requirements/Assets ~