Key ResponsibilitiesPractice LeadershipBuild and scale Brainridges Contact Center & CCaaS capabilityDevelop market offerings, frameworks, and go-to-market strategyEstablish strategic partnerships within the ecosystemClient Advisory & StrategyAdvise CIO, COO, and Customer Experience leaders on contact center modernizationLead assessments, target-state architecture design, and transformation roadmapsDevelop business cases for CCaaS migration and AI-enabled CXTechnology & Delivery OversightLead enterprise implementations of:Amazon ConnectGenesys CloudOversee architecture, migration, integration, and adoptionManage cross-functional delivery teams and governanceGrowth & Commercial LeadershipOriginate and close modernization engagementsLead executive-level proposals and client presentationsOwn revenue targets within the practiceQualifications- At least three years of hands-on Amazon Connect experience- Three years working in CI/CD DevOps environments- A minimum of five years in the contact centre domain- Proven ability to collaborate with both business and technology stakeholders, particularly in addressing Amazon Connect product inquiries- Experience with proof-of-concept and prototyping initiatives alongside business and technology teams
Job Title
Amazon Contact Center