Job Title

What youll do Customer Service Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. Enforces delivery of our operating model customer service standards. Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs. Operations Demonstrates and follows up on execution of Marks visual compliance standards, store maintenance and pricing standards. Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps. Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversees preparation for annual inventories. Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures. Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions. Training Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on ones, and performance management coaching programs. Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team. Ensure execution of the customer experience and provides resolution for all customer concerns. Develops and leads recruiting and hiring strategy for store, maintains a complete team. Create succession plans through continuous training and development. Leadership Acts as a brand ambassador by promoting brands and culture. Continually motivates team and performance through recognition programs, store contests, customer compliments, etc. Maintain Marks performance management expectations including progressive discipline where necessary. Follows the disciplinary process consistently and impartially. Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering). What you bring Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support. Proven ability to build and manage a daily, weekly plan for the department and store. Exceptional communication skills and organizational skills Superior training and mentoring skills 3-5 years retail experience required. High energy, enthusiasm, and a drive to succeed. Basic computer skills required. Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Other perks to support your well-being Career growth opportunities and product discounts Our typical hiring range is between $44,000 and $66,000. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2 This posting represents an existing vacancy within our organization. propos de nous Chez Marks, nous voulons que vous fassiez lexprience dune carrire extraordinaire en contribuant faire de notre marque la premire destination au Canada pour les vtements et chaussures de travail et tout-aller. En tant que lun des principaux dtaillants de vtements au Canada, et membre important de la famille dentreprises Canadian Tire, Marks se distingue par son engagement envers le confort, la qualit et le style. Marks est un chef de file dans le dveloppement darticles novateurs et de qualit grce son assortiment de vtements, de chaussures et daccessoires de travail, y compris des marques maison dynamiques et exclusives. Joignez-vous nous, il y a une place pour vous ici! Notre engagement envers la diversit, linclusion et lappartenance Nous nous engageons favoriser un environnement o le sentiment dappartenance est florissant et o la diversit, linclusion et lquit font partie intgrante de tout ce que nous faisons. Nous croyons en la cration dune culture organisationnelle o les gens sont traits en tout temps avec dignit dans le respect de la religion, de la nationalit, du sexe, de la race, de lge, de la capacit perue, de la langue parle, de lorientation sexuelle et de lidentit de chacun. Nous sommes unis dans notre objectif dtre ici pour contribuer amliorer la vie au Canada. Accommodements Nous tenons fermement notre valeur fondamentale dinclusion. Nous accueillons et encourageons les candidats issus de groupes en qute dquit, comme les personnes racises, les Autochtones, les membres de la communaut2SLGBTQIA+, les femmes, les personnes handicapes et autres. Si vous avez besoin daccommodements pour postuler ce poste ou lors de lentrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour rpondre vos besoins.