Job Title

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making atneed cemetery arrangements, and selling preneed arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Job Responsibilities Lead Generation Holds selfaccountable for prospecting a minimum of 12 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each familys unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trustbased relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the familys relatives and friends, by educating them on the benefits of preplanning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team Minimum Requirements Experience High school equivalency and 12 years of college or an equivalent of education and experience 12 years of customer service or sales industry experience preferred Licenses Valid drivers license with an acceptable driving record Knowledge, Skills and Abilities Must be able to pass the Companys internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Pay The estimated total target for this position in the first year typically ranges from $60,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. The position includes an hourly rate of $17.85 as part of the total compensation structure. Postal Code: V2T 2X5 | Category (Portal Searching): Sales | Job Location: CA-BC - Abbotsford #J-18808-Ljbffr