Job Title

As a Security Concierge, youll be responsible for assisting residents by providing information and services as needed. This role requires someone that is selfmotivated, outgoing, detailoriented and has great communication skills while having excellent organizational skills. Shift Schedule: Monday to Friday, 12:00am to 8:00am Site Location: Brampton, ON Compensation: $17.70 per hour Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Identifies and clarifies residents needs and desires, answers questions, gives directions and instructions. Ability to remain calm under pressure and act quickly. Manages and screens messages. Schedules access for authorized vendors to provide services within units. Maintains guest privacy and organization reputation by keeping information confidential. Updates job knowledge by participating in educational opportunities, maintaining personal networks. Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ensures all safety and access control procedures and maintains a safe work environment. Provides protection to the clients, residents and property of the buildings we are contracted to provide services. Provides assistance/support by answering customer inquiries and directing as required. Observes floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of clients assets. Enforces clients rules, regulations, municipal, Ontario and Canadian laws and assists Police and Medical Staff when required. Provides exceptional customer service to clients, customers, contractors and visitors to clients property. Performs routine property patrols of all levels of building, parking areas and perimeter and responds to emergencies and fire alarms. Follows up with daily documentation, daily occurrence log, incident reports and front desk software as required. Follows all onsite procedures: Employee Handbook policies and procedures, Training Checklist, Standing Orders or Standard Operating Procedures, Client Policies and FirstService Residential policies. Skills & Qualifications Must possess a valid Ontario Security License. High school diploma or equivalent preferred. Completion of collegelevel courses with a concentration in Business/Hospitality or Police/Security Foundations would be an asset. Physical Requirements Must be able to lift 50lbs. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time. Must be able to communicate both on the phone and in person with clients in order to resolve issues and manage the business. The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. About Us FirstService Residential is North Americas foremost propertymanagement firm specializing in Property Management, FrontDesk Security Guards, Cleaners and Superintendents within our Property Services Department. Recognized as a Great Place to Work, we offer more than 19000 associates competitive salaries, top benefits, and career training, continually investing in our associates professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect. Embark in a fulfilling career in property management with FirstService today. Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an allinclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Equal Opportunity FirstService Residential is an equalopportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process. Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific jobrelated characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [email protected]. Requesting Information About the AEDT NYC Local Law 144 Candidates who reside in NewYorkCity and are subject to NYC Local Law144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law144, within 30 days. Employment Standards In accordance with Ontarios Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization. #J-18808-Ljbffr