Job Title

Informations gnrales Secteur Dactivit : Services bancaires personnels et commerciaux Lieu De Travail : Markham, Ontario, Canada Horaire : 37.5 Dtails De La Rmunration : $45,700 - $61,000 CAD La TD a cur doffrir une rmunration juste et quitable tous les collgues. Les occasions de croissance et le perfectionnement des comptences sont des caractristiques essentielles de lexprience collgue la TD. Nos politiques et pratiques en matire de rmunration ont t conues pour permettre aux collgues de progresser dans lchelle salariale au fil du temps, mesure quils samliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des comptences et de lexprience du candidat, de ses connaissances professionnelles, de son emplacement gographique et dautres besoins particuliers du secteur et de lentreprise. En tant que candidat, nous vous encourageons poser des questions sur la rmunration et avoir une conversation franche avec votre recruteur, qui pourra vous fournir des dtails plus prcis sur ce poste. Description du poste At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Job Description Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes? In This Role, a Typical Day May Look Like Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD''''s Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent post-appointment within 6 months Post-Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner Trainee Mobility This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment. propos de nous La TD est un chef de file mondial dans le secteur des institutions financires. Elle est la cinquime banque en importance en Amrique du Nord de par son nombre de succursales. Chaque jour, nous nous efforons de rendre chaque interaction, chaque produit et chaque exprience remarquablement humaine et agrablement simple plus de 27 millions de mnages et dentreprises au Canada, aux tats-Unis et partout dans le monde. Plus de 95 000 collgues de la TD mettent profit leurs comptences, leur talent et leur crativit pour approfondir les relations, assurer une excution rigoureuse et rendre lexprience bancaire plus simple et plus rapide. La TD est une entreprise profondment engage tre une leader en matire dexprience client. Voil pourquoi nous croyons que chaque collgue, peu importe son secteur dactivit, est en contact avec la clientle. Ensemble, nous rimaginons lexprience bancaire et ses possibilits pour notre clientle, nos collgues et nos collectivits. Formation et intgration Nous tenons nous assurer que vous disposez des outils et ressources ncessaires pour russir votre nouveau poste. Dans cette optique, nous organiserons des sances dintgration et de formation. Processus dentrevue Nous communiquerons avec les candidats slectionns pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par tlphone avec tous les candidats pour leur faire part de notre dcision. Mesures dadaptation Laccessibilit est importante pour nous. Nhsitez pas nous faire part de toute mesure dadaptation (salles de runion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus dentrevue. Nous avons hte davoir de vos nouvelles! Exigences Linguistiques (Qubec Seulement) Sans Objet #J-18808-Ljbffr