Job Title

Job Requisition Id: 198778 Business Function: Delivery Operations Primary City: Portage la Prairie Province: Manitoba Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: OP 02 Number of Vacancies: 1 Salary: $78,961.00 Job Closing Date (YYYY-MM-DD): 2026-03-17 Job Description Reporting to the Local Area Manager, leads all Operations based in retail outlets for an assigned geographical area including: the collection, sortation, transportation and delivery of mail. Ensures service commitments and quality and safety standards are met while effectively managing costs. Manages the contractual relationships with retail dealers and other service providers. Promotes and maintains good relations with municipal officials and communities and manages customer issues. Job Responsibilities Below are the main job requirements and responsibilities for the Superintendent, Local Area Operations. Oversees all facets of mail operations including Collection, Sortation, Transportation and Delivery based in Retail outlets for the assigned geographic area. Manages contingencies to minimize impact on service standards. Promotes and implements workplace safety and health programmes for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations and inspections, and reports and follows up on accident incidences or unsafe working conditions. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May chair or participate as a member of the local health and safety committee. Directs, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreements, including the management of firstlevel grievances. Creates learning and knowledge transfer opportunities for assigned staff. Monitors growth projections and recommends equipment, assets and labour required to meet the forecasted workload. Proposes annual plans and budgets; administers the operating budgets for all facilities within their designated area. Ensures corporate assets and equipment are used efficiently and effectively; ensures vehicle loads and schedules are optimal to meet service commitments and minimise operating costs. Verifies that contractors meet volumes and other specifications before authorising requests for payment. Monitors contracted services to ensure compliance to contract and CPC expectations for services such as CUS, cleaning, snow removal etc. Ensures corrective action is taken. Analyzes and reports on operational performance; leads and/or participates in the development and implementation of plans to improve operational effectiveness. Approves major changes proposed by employees, for example: staff schedules, location of street furniture and the arrangement of individual RSMC routes for greater efficiency. Manages retail activity in both corporate and dealer locations, including: corporate standards, service and support, merchandising and inventory management, general postal operations and employee training, general financial operations and controls, corporate brand and image. Plans, organises and facilitates meetings with retail operators to update them on developments and corporate direction. Participates in the development of retail revenue targets and operating plans. Monitors sales, revenues and operating budgets in all assigned retail outlets, and develops strategies to resolve shortfalls and capitalise on opportunities. Evaluates private sector retail outlet performance, including sales, training and financial controls. Coaches and services private sector outlets to support revenue generation, customer service, inventory control and growth and market penetration. Maintains solid relationships with municipal officials and members of the local and area business community. Meets with Commercial Sales representatives and local commercial customers to optimise the relationship. Solicits new business and influences customer perception of corporate products and initiatives as competitive in terms of price and service. Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and customer complaints. Maintain a valid permanent drivers licence (no graduated or temporary licence) and a satisfactory safe driving record per CPCs Driver Safety Programme, which includes: a) Have not received more than 2 moving violations in last 3 years b) Have not had more than three demerit points assigned in one single violation c) Have not had licence suspension or prohibition of any kind in last 3 years Qualifications Education High School diploma or provincial equivalent (GED) Experience Minimum 2 years experience as a supervisor in mail processing and/or collection and delivery/transportation, OR minimum 4 years experience managing a team within a unionised environment Working knowledge of Microsoft Office (i.e., understand the major features of each software application) Other Candidate Requirements Possess a valid permanent drivers licence (no graduated or temporary licence) Assets Postsecondary degree/diploma Experience managing a team within a retail or service industry environment Experience working in a customer service role Other Information Canada Posts values and behaviours Our Values Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. Our behaviours Make the call, Know the destination, Deliver for others, Ignite our pride embody our values, bringing them to life and guiding our actions. Were committed to living these values and practising these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website. #J-18808-Ljbffr